Bilingual Travel Consultant

July 17

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American Express Global Business Travel

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B2B • Transport • SaaS

American Express Global Business Travel is a company providing comprehensive corporate travel management services. It offers technology-driven solutions to help businesses manage and optimize their travel programs efficiently, providing a range of services including booking, travel policy compliance, expense management, and reporting. The company supports clients worldwide, catering to a diverse range of languages and cultural needs, and is aimed at enhancing business travel experiences through innovation in the travel industry.

10,000+ employees

Founded 2014

🤝 B2B

🚗 Transport

☁️ SaaS

📋 Description

• Advise and arrange travel for corporate business customers (individuals and groups). • Conduct analysis and research on travel options and anticipate traveler needs. • Arrange and book domestic and international business travel for air, road, rail, and accommodations. • Use various Global Distribution Systems (GDSs) like Galileo, Apollo, and Travelport. • Ensure compliance with travel policies and regulatory requirements. • Use positive telephone service techniques and act on special customer requests. • Collaborate to coach, mentor, and provide feedback to improve service levels.

🎯 Requirements

• Passion for excellence in client service, including proactive anticipation of needs. • Native GDS expertise (Apollo and Galileo). • Bilingual French/English required. • Professional communication (written and verbal). • Attention to detail. • Act with integrity, and look after personal traveler information. • Strong understanding of the travel industry. • Resolving customer issues quickly and independently. • Teamwork and openness to feedback.

🏖️ Benefits

• Flexible benefits tailored to each country start the day you do. • Health and welfare insurance plans. • Retirement programs. • Parental leave and adoption assistance. • Wellbeing resources to support you and your immediate family. • Travel perks: get a choice of deals from major travel providers.