Senior Travel Consultant

September 27

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American Express Global Business Travel

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B2B • Transport • SaaS

American Express Global Business Travel is a company providing comprehensive corporate travel management services. It offers technology-driven solutions to help businesses manage and optimize their travel programs efficiently, providing a range of services including booking, travel policy compliance, expense management, and reporting. The company supports clients worldwide, catering to a diverse range of languages and cultural needs, and is aimed at enhancing business travel experiences through innovation in the travel industry.

10,000+ employees

Founded 2014

🤝 B2B

🚗 Transport

☁️ SaaS

📋 Description

• Advise and arrange travel for corporate business customers (individuals and groups) • Conduct analysis and research on travel options and proactively anticipate traveler needs to sell additional services • Arrange and book domestic and international business travel of varying complexity for air, road, rail, and accommodations • Use Global Distribution Systems (Sabre, Apollo, Galileo, Amadeus); training may be provided • Ensure compliance with customers’ travel policies, service provider policies, and regulatory requirements • Use positive telephone service techniques and act on special customer requests • Collaborate within team to coach, mentor, and provide constructive feedback to improve service levels • Operate within a 24/7 Traveler Care team and be flexible with shifts

🎯 Requirements

• Passion for excellence in client service, including proactive anticipation of needs • Native Galileo and Sabre GDS expertise; experience with Apollo and Amadeus • Must have Galileo experience • Minimum 1 year experience of US and Asia bookings • Minimum 1 year experience in Corporate Travel bookings • Chat-hub experience preferred • Professional communication (written and verbal) • Attention to detail • Act with integrity and protect personal traveler information • Strong understanding of the travel industry (business travel, leisure travel, or airline reservation background) • Ability to resolve customer issues quickly and independently or with supplier • Teamwork and openness to feedback • Flexible to work afternoon shifts (12-8pm) and weekends; part of a 24/7 operation

🏖️ Benefits

• Flexible benefits tailored to each country and start the day you do. • Health and welfare insurance plans • Retirement programs • Parental leave • Adoption assistance • Wellbeing resources to support you and your immediate family • Travel perks: choice of deals each week from major travel providers on flights, hotels, cruises, and car rentals • Access to over 20,000 courses on our learning platform • Leadership courses • New job openings available to internal candidates first • Global INclusion Groups to connect with colleagues • Reasonable accommodation for individuals with disabilities