Travel Consultant – After Hours, German and English Speaking, Amadeus

November 8

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American Express Global Business Travel

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B2B • Transport • SaaS

American Express Global Business Travel is a company providing comprehensive corporate travel management services. It offers technology-driven solutions to help businesses manage and optimize their travel programs efficiently, providing a range of services including booking, travel policy compliance, expense management, and reporting. The company supports clients worldwide, catering to a diverse range of languages and cultural needs, and is aimed at enhancing business travel experiences through innovation in the travel industry.

10,000+ employees

Founded 2014

🤝 B2B

🚗 Transport

☁️ SaaS

📋 Description

• Advise and arrange travel for corporate business customers (both individuals and groups) • Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations • Use of Amadeus Global Distribution System - Refreshment training may be provided • Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements • Use positive telephone service techniques and act on special customer requests • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

🎯 Requirements

• Passion for excellence in client service, including proactive anticipation of needs • Native GDS expertise (Amadeus) >> two years minimum experience • Native or full working proficiency in German (written and verbal) is a must. ENGLISH and any additional European language could be considered a plus • Attention to detail • Act with integrity, and look after personal traveler information • Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) • Resolving customer issues quickly and independently / with supplier • Teamwork and openness to feedback

🏖️ Benefits

• Health and welfare insurance plans • Retirement programs • Parental leave • Adoption assistance • Wellbeing resources to support you and your immediate family • Travel perks: choice of deals from major travel providers • Access to over 20,000 courses on our learning platform • Leadership courses and new job openings available to internal candidates first • Support for diversity through global INclusion Groups