Success Manager

🕒 April 21

🤠 Texas – Remote

🤠 Texas – Remote

💵 $80k - $120k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Amira Learning

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

📚 Education

🤖 Artificial Intelligence

☁️ SaaS

💰 $20M Venture Round - Amira Learning on 2022-04

Education • Artificial Intelligence • SaaS

Amira Learning is an education technology company that provides an AI‑powered, bilingual (English and Spanish) reading platform called the Amira Reading Suite. The suite combines automated oral reading assessment (listening and scoring students as they read aloud), 1:1 AI tutoring and practice, and teacher-facing AI lesson planning and differentiation to accelerate literacy growth. Amira emphasizes research-backed outcomes, district-level deployments, data privacy and security compliance, and serves K–12 schools, districts, and international education ministries to improve reading proficiency.

📋 Description

• Build strong relationships keyed to trust and a sense of mutual mission. • Spend time in district offices, schools, and classrooms, interfacing with instructional and school system leaders. • Communicate with educators about their adoption trends and sentiment, and mine opportunities for deeper engagement. • Onboard partners so schools and classrooms launch Amira with success. • Provide insights to customers using data to drive Amira usage and implementation practices with fidelity, leading to impact • Provide technical advice or training on Amira’s product. • Distill the reasons why the product is working well or failing to deliver value and convey this back to R&D. • Communicate compelling ways about adoption trends and sentiment. • Proactively mine for concerns or issues experienced by customers.

🎯 Requirements

• Bachelor’s degree, and/or relevant experience • 2+ years of customer success experience - preferably in the Education SaaS industry • Experience implementing software solutions, preferably in the Education SaaS industry • Proven track record of high (90%+) renewals rate and achievement of expansion goals and targets • Great interpersonal, written and oral communication skills • Preferred: Experience in education administration and/or a start-up organization.

🏖️ Benefits

• Competitive Salary • Medical, dental, and vision benefits • 401(k) with company matching • Flexible time off • Stock option ownership • Cutting-edge work