Customer Success Manager

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3 days ago

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Amplify

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Education

Amplify is a pioneering company in K–12 education, dedicated to providing next-generation curriculum and assessment solutions. Since 2000, Amplify has been developing programs that empower educators with powerful tools, facilitating the development of comprehensive literacy and math systems for students in thousands of school districts globally. Their suite includes the Amplify CKLA literacy program, Desmos Math, and Amplify Science, all designed to align educational practices with the Science of Reading and evidence-based strategies. Amplify also offers professional development through podcasts and webinars, supporting teachers with insight and innovation.

1001 - 5000 employees

Founded 2000

📚 Education

💰 Series C on 2023-05

📋 Description

• Manage a portfolio of Shopify merchants and drive adoption, retention, and expansion through a structured success motion. • Run strategic business reviews that uncover merchant goals, blockers, and big opportunities. • Identify and communicate upsell and cross-sell paths based on merchant revenue models and product performance data. • Guide merchants through onboarding milestones, product optimization, and ongoing experimentation. • Troubleshoot issues by collaborating with Support, Product, and Engineering and keep merchants updated with zero drama. • Monitor account health signals, churn risks, and revenue expansion indicators using both data and context. • Contribute to our playbooks and processes so the whole team scales smarter, not just faster.

🎯 Requirements

• 3-5 years in Customer Success, Account Management, or customer-facing SaaS roles where you owned outcomes. • Experience working directly with e-commerce brands or digital merchants. • Confidence running ‘on-camera’ QBRs and revenue conversations with founders, operators, or e-commerce managers. • Strong communication skills: you can translate technical details into actionable business guidance and vice-versa. • Ability to self-manage in a remote setting and keep a clean, predictable workflow. • A knack for spotting opportunities merchants miss and calling them out - tactfully, but directly. • Accountability - we serve and support each other as well as our clients.

🏖️ Benefits

• Fully remote role with EST working hours. • Work with a high-ownership team that values clarity, accountability, and measurable merchant impact. • Real room to grow as we scale the Success and Onboarding org. • Competitive compensation and benefits with a healthy respect for work/life balance and zero micromanagement (you’re familiar with remote work and we trust you to bring your best).