Amplity Health
Healthcare Insurance • Biotechnology • Pharmaceuticals
Amplity Health is a global contract sales and commercial organization partnering with pharmaceutical and biotechnology companies to provide tailored outsourced programs and communications throughout a drug's life cycle. They specialize in scientific stakeholder engagement and go-to-market strategies by emphasizing person-to-person interactions with physicians, patients, payers, community organizations, and life science executives. Amplity manages and employs stakeholder-facing professionals globally to ensure that more patients gain access to the best medicines. Their expertise includes oncology, rare diseases, and specialty therapies, with a focus on precision medicine solutions. Amplity's services extend to medical communications, market access, commercial sales, and providing real-time insights through proprietary AI-powered technology to enhance stakeholder engagement.
1001 - 5000 employees
⚕️ Healthcare Insurance
🧬 Biotechnology
💊 Pharmaceuticals
Customer Care Specialist
2 days ago
🐊 Florida – Remote
🏖️ New Jersey – Remote
+2 more states
💵 $38k - $40k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
Amplity Health
Healthcare Insurance • Biotechnology • Pharmaceuticals
Amplity Health is a global contract sales and commercial organization partnering with pharmaceutical and biotechnology companies to provide tailored outsourced programs and communications throughout a drug's life cycle. They specialize in scientific stakeholder engagement and go-to-market strategies by emphasizing person-to-person interactions with physicians, patients, payers, community organizations, and life science executives. Amplity manages and employs stakeholder-facing professionals globally to ensure that more patients gain access to the best medicines. Their expertise includes oncology, rare diseases, and specialty therapies, with a focus on precision medicine solutions. Amplity's services extend to medical communications, market access, commercial sales, and providing real-time insights through proprietary AI-powered technology to enhance stakeholder engagement.
1001 - 5000 employees
⚕️ Healthcare Insurance
🧬 Biotechnology
💊 Pharmaceuticals
📋 Description
• Provides customer service support in handling all patient inquiries through phone, email, direct mail and other channels • Maintain excellent quality standards, adhere to approved materials and guidelines • Accurately collect information required by individual programs and correctly capture in specific program databases • Answer product questions from customers according to company policy utilizing approved FAQs and discussion guides • Exhibit effective communication and tele-management skills
🎯 Requirements
• BA/BS degree or relevant work experience • Customer service-related experience • Expert level typist
🏖️ Benefits
• Competitive compensation • Comprehensive benefits packages tailored to your role + location • A supportive culture that fuels your soul + feeds your spirit • A primarily remote work model for better work-life balance • A diverse, equitable + inclusive workplace, so you can be your best self
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