Account Manager, Customer Experience

🕒 June 6

🇺🇸 United States – Remote

💵 $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Amsive

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📣 Marketing

Marketing • Advertising • Data Science

Amsive is a data-led performance marketing agency committed to enhancing ROI through innovative customer acquisition, engagement, and communications solutions. As a full-service marketing partner, Amsive offers a comprehensive suite of strategic marketing services, including direct mail, digital media, SEO, social media, creative content, data intelligence, and advanced analytics. Utilizing their proprietary Audience Science™ platform, Amsive specializes in identifying and connecting with the best customers for their clients, ensuring optimized marketing spend and measurable growth results. With expertise in crafting data-driven, audience-first strategies, they help brands navigate the complex marketing landscape and achieve exceptional results.

📋 Description

• Serve as the primary, day-to-day client partner, owning overall satisfaction, momentum, and delivery • Build trusted, empathetic relationships with clients, deeply understand their business, and translate objectives into clear, actionable plans. • Support Account Director in driving retention and identifying organic growth opportunities. • Own program clarity and momentum across complex, cross-channel initiatives. • Work moves forward because you are driving it. • Develop and manage internal timelines and workflows, ensuring work is on time, on scope, and on strategy. • Lead status meetings and guide cross-functional teams (Media, Creative, Data, Production) toward clear next steps. • Oversee implementation and delivery of program commitments; manage scope changes by clearly communicating timing and budget implications. • Support development of QBR and annual business review materials. • Collaborate with marketing teams to refine optimization recommendations. • Partner with team members to ideate audience, creative, and channel testing strategies. • Maintain curiosity around data-driven marketing trends and emerging best practices. • Become proficient in Amsive’s tools and systems to ensure operational excellence.

🎯 Requirements

• 2-4+ years of experience managing omnichannel marketing programs across Direct Mail, Email, SEO, SEM, and paid media channels such as CTV and Linear TV. • 2+ years of experience in an agency environment with proven success managing client relationships. • Experience serving as the primary client point of contact for omnichannel campaigns. • Skilled at compiling, documenting, and communicating client requirements across internal teams including creative, data, technology, media, and production. • Strong written and verbal communicator brings clarity and confidence to every interaction. • Highly organized, able to manage multiple projects while maintaining trust and momentum. • Strong grasp of marketing and communication principles. • Proficient in Microsoft Office, especially PowerPoint and Excel. • Comfortable working in regulated environments and compliance-driven workflows. • Able to interpret data and translate it into business insight. • Demonstrated ability to build and maintain profitable client relationships. • Future-minded, with a strong desire to grow into senior client leadership within an omni-channel agency environment.

🏖️ Benefits

• Paid time off that includes Unlimited Vacation Time • Annual Sick Days • Mental Health Days • Holidays • Dental, Vision, and Health Insurance • 401(k) with a company match program • Paid Parental Leave