Senior Customer Success Manager

🕒 February 18

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Placer.ai

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

🏠 Real Estate

🛒 Retail

🏢 Enterprise

Real Estate • Retail • Enterprise

Placer. ai is a location analytics company that provides businesses with insights into foot traffic and consumer behavior based on physical world location data. Their platform utilizes location information to help retail, real estate, and city planning industries make informed decisions. The company leverages big data and advanced analytics to transform location data into actionable intelligence, driving improvements in marketing effectiveness, site selection, and operational efficiency.

📋 Description

• Own onboarding, nurturing, retention, upselling and ongoing success for all customers • Refine the customer journey, design listening points and define/refine the segmentation of customer base to ensure highly efficient alignment of resources • Engage actively in client discussions to position the value of our solution • Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap

🎯 Requirements

• BA/BS degree • 5+ years of Customer Success experience • Drives long-term customer retention, adoption, and expansion for high-value and complex accounts. • Develop and execute tailored success plans for Mid-Market and Strategic Customers. • Keen attention to detail to drive exceptional execution and operational quality. • Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization • Aptitude for being organized with flexibility to deliver results in a fast-paced environment • Experience working with cross-functional teams and projects • Demonstrated experience in presenting complex data in understandable ways to address customers business questions • Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly. • Remote opportunity with approx. 25% travel

🏖️ Benefits

• Health insurance • Dental and vision coverage • Flexible time off • 401K plan • Equity awards