Senior Customer Success Business Partner

October 15

Apply Now

Receive Emails with Similar Jobs

Anaplan

WebsiteLinkedInAll Job Openings

SaaS • Enterprise • Finance

Anaplan is a leading provider of connected planning and business modeling solutions. The platform enables organizations to transform their decision-making processes using intelligent planning, data management, and predictive insights. Anaplan serves a diverse range of industries, including consumer goods, financial services, and manufacturing, by offering tailored solutions that enhance productivity and drive digital transformation. Recognized by Gartner, Forrester, and IDC, Anaplan is a trusted partner for enterprises looking to improve collaboration and gain a competitive edge through agile and comprehensive planning tools.

1001 - 5000 employees

Founded 2006

☁️ SaaS

🏢 Enterprise

💸 Finance

💰 Secondary Market on 2018-03

📋 Description

• Manage a portfolio of customers with a focus on driving adoption, expansion, retention, and maximizing ROI in Finland • Serve as a trusted advisor throughout the value delivery lifecycle, helping customers achieve their objectives and transform their processes using Anaplan • Identify customer pain points and guide them on how Anaplan can address their specific needs • Lead Quarterly Success Reviews (QSRs), presenting Success Scorecards to executive sponsors and stakeholders • Expand Anaplan usage by conducting workshops to promote new use cases, leading to upsell or cross-sell opportunities • Build and maintain strong relationships with customers, proactively driving satisfaction and loyalty • Represent the voice of the customer internally, raising risks, advocating for their needs, and ensuring goal alignment • Identify renewal risks and partner with Renewal Managers and Account Executives on mitigation plans • Advise customers on establishing a Center of Excellence or similar governance model to promote self-sufficiency • Contribute to customer success assets and playbooks, and support reference and case study development

🎯 Requirements

• Experienced in customer success, presales, or management consulting • Background in Enterprise Performance Management (EPM), Enterprise Planning, or Analytics is required • Excellent communication and presentation skills, with the ability to engage stakeholders at all levels, including the C-suite • Proven experience in Technical Customer Success, SaaS platforms, Project Leadership, Technology Consulting, or Advisory roles • Ability to translate technical concepts into business value in a customer-friendly manner • Familiarity with software development processes and design methodologies • Strong problem-solving skills with a customer-first mindset • Ability to manage multiple priorities and remain calm under pressure • Experience leading cross-functional teams to address customer needs or deliver key projects • Fluent Finnish language

🏖️ Benefits

• We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.