Senior Manager, AI Support Enablement

Job not on LinkedIn

August 4

⛷️ Utah – Remote

Although this job is listed in Utah, this company may be open to hiring remote in other states.

💵 $100.6k - $125.8k / year

⏰ Full Time

🟠 Senior

🤖 Artificial Intelligence

🦅 H1B Visa Sponsor

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Ancestry

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B2C • eCommerce • Social Impact

Ancestry is a human-centered company focused on empowering personal discovery journeys to enrich their customers' lives. It is committed to helping people discover, craft, and connect with their family history through innovative tools and experiences. Ancestry is driven by values of customer obsession, relentless pioneering, and mutual empowerment, fostering an inclusive and transparent community. With a focus on diversity, equity, and inclusion, Ancestry aims to create a true sense of belonging for all its employees and customers. The company offers a variety of global career opportunities, benefits, and programs designed to support a balanced, fulfilling work and personal life experience.

1001 - 5000 employees

Founded 1983

👥 B2C

🛍️ eCommerce

🌍 Social Impact

💰 Post-IPO Equity on 2012-09

📋 Description

• Lead AI support enablement to enhance customer experience. • Define and execute the roadmap for AI-powered support tools. • Collaborate with Product and Engineering to design intelligent automation. • Improve resolution rates and support center usability. • Establish governance for chatbot content and performance indicators. • Stay informed on trends in AI and customer support technology. • Embed AI into the broader customer journey.

🎯 Requirements

• 7+ years experience in product operations, platform management, or CX technology. • Proven success in scaling AI and LLM-based solutions. • Expertise in self-service and agent-assist systems and chatbots. • Strong strategic thinking to align customer needs with business objectives. • Demonstrated ability to lead cross-functional collaboration. • Analytical and experimentation-driven mindset, with hands-on experience in A/B testing. • Exceptional communication and storytelling skills.

🏖️ Benefits

• Comprehensive health, dental, and vision benefits, including mental health support. • Equity options and a competitive compensation package. • Flexible work location options—work from home, in-office, or hybrid.