Customer Service Associate

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Ancient Crunch Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🍽️ Food & Beverage

🏭 Manufacturing

👥 B2C

Food & Beverage • Manufacturing • B2C

Ancient Crunch Inc. is a snack maker focused on healthier pantry staples; makers of MASA Chips and promoting “snacks that are healthy by default. ” The company positions itself as replacing America’s pantry with better-for-you snacks and has retail placement at stores like Erewhon. Ancient Crunch emphasizes food manufacturing of snack products targeted at consumers seeking healthier alternatives.

📋 Description

• Answer priority tickets, including order cancellations, subscription cancellations, and address changes • Respond to customers with respect, kindness, clarity, and genuine care • Follow up with customers when necessary • Track and log product quality issues, fulfillment issues, and shipping issues • Apply refund, shipping, and subscription policies • Maintain knowledge of product offerings, ingredients, discounts, and sourcing • Use daily systems including Klaviyo, Gorgias, Skio, Post Script, Slack, Google, and Notion • Forward tickets to appropriate departments and collaborate cross-functionally • Identify and help address spam and phishing schemes • Suggest improvements to the customer experience, including website language and customer pathways • Send replacements or discount codes and issue refunds with management approval • De-escalate emotionally charged customer scenarios • Assist other departments as needed • Forward recognized information, ideas, and patterns to management • Keep the calendar up to date • Help keep customers satisfied

🎯 Requirements

• Good time management skills • Ability to communicate concisely, clearly, and kindly • Good grammar and punctuation • Fine attention to detail • Pattern recognition skills • Investigative skills, including catching mistakes and connecting the dots • Basic understanding of Google Sheets, including building tracking systems • Problem-solving skills • Ability to work under pressure with high ticket volume • Teamwork within the department and across other departments • Willingness to learn and grow • Ability to remain seated and work at a computer for extended periods • Ability to use a computer, keyboard, mouse, and telephone for prolonged periods • Ability to communicate effectively via Slack, video conferencing, Gorgias, Gmail, and other written communication channels • Dedicated, safe, distraction-free home workspace with reliable internet access • Authorized to work in the U.S. • Good memory, follow-up skills, and ability to manage multiple priorities • Interest in product quality, traditional food, wellness, and customer care is a plus • Bachelor's degree preferred • East Coast hours (EST) preferred

🏖️ Benefits

• Medical, Dental, Vision, and Life Insurance • A health and wellness-focused culture • All the chips you can eat!