Customer Support Operations Specialist

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August 11

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Anima

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Healthcare Insurance • SaaS • Productivity

Anima is an integrated care platform designed to revolutionize primary care by automating manual tasks and enhancing workflow efficiency. It combines online consultations with productivity tools, providing a single source of truth for care teams and scaling across various geographies. Anima's platform offers seamless EHR integration, advanced analytics, and next-generation document processing, which streamline workflows and improve patient outcomes. The platform is trusted by over 200 practices and serves over 2 million patients, helping healthcare organizations deliver better care with features like patient questionnaire triage, appointment scheduling, document processing, and data-driven decision-making. Anima connects directly with major systems to simplify operations and communication within the healthcare sector.

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

⚡ Productivity

📋 Description

• Anima aims to deliver precision medicine to everyone in under 24 hours and build a Care Enablement platform to automate clinic work and extend healthcare capacity. • The role is a dedicated Customer Support Operations Specialist to become the backbone of our customer experience. • You will lead Anima's support desk, talking to customers via both message and video calls, solving problems, and ensuring nothing slips through the cracks. You’ll help build and refine playbooks that enable us to scale the support organisation effectively, codifying best practices. • You’ll become an expert in our product, understand our customers inside-out, and be a critical bridge between them and our product and engineering teams. • If you thrive in high-responsibility roles, love delighting customers, and want to be the person the whole team trusts to keep support running like clockwork, we would love to hear from you. • This role is remote, with a preference for candidates based in the UK timezone. • The company mission is to improve healthcare and create real-world impact.

🎯 Requirements

• 2-4+ years of professional experience in customer support, operations, or a similar role. This role is open to candidates of all experience levels, with potential to grow into leadership responsibilities such as leading a team and shaping technical direction. • Demonstrated success supporting a complex product for diverse stakeholders. • Track record of reliability and ownership. • Mission-aligned and passionate about improving healthcare and creating real-world impact.

🏖️ Benefits

• Experience with Intercom or similar support platforms. • Experience supporting a complex product with a wide variety of stakeholders across different levels of technical competency. • Familiarity with healthcare, SaaS, or other complex Operating System (OS) style platforms. • Interest in process automation tools such as Zapier, Notion, or Retool. • Prior experience in a startup or fast-moving environment.