Aoop LATAM - an NTT DATA Company
Enterprise • B2B • SaaS
Aoop LATAM - an NTT DATA Company is a Brazilian-based digital transformation and hyperautomation services firm that helps enterprises implement and integrate cloud platforms (notably ServiceNow, Digibee and Celonis) to automate workflows, improve customer and employee experience, and modernize operations. They provide consultancy, implementations, integration, development factory (squad digital), managed services, and training, delivering end-to-end Total Experience (TX) solutions across industries such as financial services, telecommunications, energy, healthcare and retail. Aoop is an NTT DATA company and positions itself as a partner for enterprise-scale ServiceNow and automation projects.
201 - 500 employees
🏢 Enterprise
🤝 B2B
☁️ SaaS
Business Process Consultant – Servicenow, SPM
November 25
🗣️🇪🇸 Spanish Required
Aoop LATAM - an NTT DATA Company
Enterprise • B2B • SaaS
Aoop LATAM - an NTT DATA Company is a Brazilian-based digital transformation and hyperautomation services firm that helps enterprises implement and integrate cloud platforms (notably ServiceNow, Digibee and Celonis) to automate workflows, improve customer and employee experience, and modernize operations. They provide consultancy, implementations, integration, development factory (squad digital), managed services, and training, delivering end-to-end Total Experience (TX) solutions across industries such as financial services, telecommunications, energy, healthcare and retail. Aoop is an NTT DATA company and positions itself as a partner for enterprise-scale ServiceNow and automation projects.
201 - 500 employees
🏢 Enterprise
🤝 B2B
☁️ SaaS
📋 Description
• Actuarás como Business Process Consultant en proyectos increíbles de empresas líderes en sus sectores y tendrás las siguientes responsabilidades: • Realizar el mapeo de requisitos de negocio siguiendo las buenas prácticas de la plataforma ServiceNow. • Conducir workshops de procesos y mejores prácticas dentro de ServiceNow. • Elaborar historias de usuario y planificar sprints (utilizando la metodología SCRUM). • Acompañar el desarrollo y las pruebas integradas y funcionales de las soluciones de nuestros clientes en la plataforma ServiceNow.
🎯 Requirements
• Experiencia en la implementación de ServiceNow o plataformas similares, preferentemente en el módulo SPM. También consideraremos experiencia en otros módulos como ITSM, ITBM o CSM. • Experiencia liderando la implementación de plataformas de soluciones. • Experiencia en metodologías Ágiles (Scrum). • Inglés intermedio. • Habilidad de comunicación y relacionamiento interpersonal en diferentes niveles, además de experiencia en la realización de presentaciones y workshops. • Contar con al menos una de las siguientes certificaciones: CIS ITSM, CIS CSM, CIS HRSM, CIS Discovery, CIS Mapping, CIS VRM o CAD. • Inglés fluido.
🏖️ Benefits
• Shark Academy: Responsable por la capacitación de nuestros Aoopers, con entrenamientos constantes y certificaciones 100% financiadas. • #SharkTeam: Intercambio de experiencias y conocimientos con un equipo de referencia en el mercado. • Cultura de startup: Con crecimiento profesional acelerado.
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