Senior Customer Success Manager

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October 22

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Apollo GraphQL

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API • Enterprise • SaaS

Apollo GraphQL is a company that offers a comprehensive platform for GraphQL development, enabling developers to create powerful, context-rich APIs. The platform, known as Apollo GraphOS, facilitates seamless app development by unifying APIs into a declarative query-based system, enhancing developer efficiency and offering real-time data access. Apollo's solutions support enterprise-level implementations, providing tools for backend teams to create a composable and self-service data graph that powers diverse applications with consistent and performant user experiences. With a focus on scalability, security, and rapid AI-driven iteration, Apollo GraphQL is trusted by industry leaders such as Netflix, PayPal, and Warner Brothers. The company is committed to improving collaboration across development teams and streamlining the delivery of feature improvements.

51 - 200 employees

🔌 API

🏢 Enterprise

☁️ SaaS

📋 Description

• Manage the customer adoption lifecycle for a book of named accounts, including onboarding, value realization, expansion, and turning customers into graph advocates. • Lead post-sales technical value-selling efforts, positioning solutions, delivering product demos, and facilitating new feature adoption, to expand customers’ usage of GraphOS. • Own program and delivery management to drive timely and high impact customer outcomes with GraphOS. • Provide guidance on API architecture best practices and cloud migration strategies. • Consultatively lead customer workshops to quickly realize business value with their Graph, which may include Success Planning, Event Storming, Impact Mapping, or other activities. • Proactively maintain customer health and intervene in at risk accounts to prevent stagnation and reengage on a path to value.

🎯 Requirements

• Strong technical value-selling skills with a proven ability to align solutions with customer needs. • Expertise in program and delivery management to drive tangible impact. • Experience in stakeholder management, ensuring alignment across technical and business teams. • Understanding of API architecture principles and cloud migration best practices. • Demonstrated ability to work with teams executing complex technical implementations. • Background in account relationship management, storytelling, and selling success narratives. • Experience with Git/Ops, Observability, and Kubernetes/Docker Deployment. • Strong proficiency in API deployment and prototype development. • Ability to assess and review Build/Value management and BVA processes. • Expertise in tracking health signals and managing retention strategies within customer plans. • Comfortable navigating technical solutions hands-on, ensuring alignment with product instructions. • Experience acting as a product owner. • Proven ability to scope, execute, and evaluate high-impact technical projects.

🏖️ Benefits

• Apollo offers equity, and benefits. • Apollo offers all U.S. employees a choice of 3 Anthem Blue Cross medical plans and California residents can also choose from an additional 2 Kaiser medical plans. • Dental and Vision benefits are provided by Sun Life Financial.