Senior Customer Operations Manager

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September 10

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Apollo.io

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B2B • SaaS • Artificial Intelligence

Apollo. io is an all-in-one sales platform designed to streamline and enhance sales operations from lead generation to deal management. The platform offers tools for contact and account search, scores and signals analysis, inbound optimization, sales engagement, and more, leveraging AI and a living data network for comprehensive sales intelligence. Apollo. io is ideal for sales professionals, marketers, and revenue operations teams aiming to enhance productivity and efficiency by automating workflow tasks and integrating CRM systems. With a focus on improving sales performance through analytics and conversation intelligence, Apollo. io helps businesses find the right leads at the right time, nurture those leads effectively, and close deals efficiently.

51 - 200 employees

Founded 2015

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Develop a Digital Customer Success program to engage with every customer at scale • Implement an actionable customer health score to reduce churn and improve NDR • Standardize customer metrics, create and manage corporate reporting assets • Optimize systems integrity, data quality, and operational processes with Revenue Operations cross-functional teams • Partner with GTM cross-functional partners to exceed corporate KPIs and OKRs

🎯 Requirements

• 5+ years working in a Customer Operations or related Revenue Operations role • 3+ years experience working with executive level stakeholders • Proficient technical skills: Salesforce, Looker, SQL, Excel • Strong track record of building teams from the ground up; experienced with Digital / Customer Success, Account Management leaders • Product-led company experience • Early-stage, high-growth company experience

🏖️ Benefits

• equity • company bonus or sales commissions/bonuses • 401(k) plan • at least 10 paid holidays per year • flex PTO • parental leave • employee assistance program and wellbeing benefits • global travel coverage • life/AD&D/STD/LTD insurance • FSA/HSA and medical, dental, and vision benefits.