Product Manager, CRM

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October 5

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EWA Learn Languages

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Education • B2C • eCommerce

EWA Learn Languages is a language learning platform that offers interactive tools and resources for users to improve their language skills. With a focus on engaging content, it includes features like games, quizzes, and personalized learning paths to make the process fun and effective. The platform caters to various languages and is designed for learners of all levels, providing both educational and entertaining experiences.

51 - 200 employees

Founded 2017

📚 Education

👥 B2C

🛍️ eCommerce

📋 Description

• Scale and improve our CRM infrastructure (email, push), with a focus on stability, fault tolerance, and high throughput • Own the technical quality and architecture of our messaging system: pipelines, message queues, throttling, retries, and SLA management • Collaborate with engineering teams on sender reputation: IP monitoring, domain management, warming-up, and rotation • Ensure compliance with email provider requirements (Google, Yahoo, etc.): DMARC, SPF, DKIM, BIMI, One-Click Unsubscribe • Implement logging, monitoring, and alerting tools for the entire CRM stack • Maintain a robust delivery pipeline for CRM teams: trigger configurations, logic flows, templates, and sending mechanisms • Support product and analytics teams in running communication experiments and A/B tests • Own and manage the technical CRM backlog and roadmap—from infrastructure decisions to product integrations.

🎯 Requirements

• Awareness of up-to-date email deliverability requirements from major providers, including 2024–2025 updates • Experience working in a team with high-volume global communication (email/push) • Understanding of SMTP, REST APIs of ESP platforms, message queues (e.g., RabbitMQ, Kafka), and basic DevOps practices • Solid knowledge of email infrastructure: domain management, DNS records (SPF, DKIM, DMARC), warming-up, bounce handling, and suppression lists • Hands-on experience with logs, dashboards, and alerting systems • Understanding of CRM system architecture and how to build scalable, modular pipelines • Experience writing technical specifications and configuring triggers and flows for messaging campaigns • Confident use of ESP tools and APIs • English proficiency sufficient for reading technical documentation

🏖️ Benefits

• 28 calendar days of vacation • 100% coverage of 30 sick leave days per year after completing the probation period • Flexible work arrangements • Product-driven culture, working with SCRUM methodology and a modern technology stack