Customer Success Manager

Job not on LinkedIn

October 21

Apply Now

Receive Emails with Similar Jobs

AppFollow

WebsiteLinkedInAll Job Openings

SaaS • AI • B2B

AppFollow is a comprehensive app reputation management platform that provides businesses with tools to enhance their app store optimization (ASO) and manage user reviews at scale. By leveraging AI-powered insights and automation, AppFollow enables companies to improve their response times to user feedback, analyze app ratings, and integrate app performance data across multiple services including Slack, Zendesk, and Tableau. The platform supports ASO, review management, and workflow automation, catering to enterprises looking to drive growth and enhance customer satisfaction across various app stores.

51 - 200 employees

☁️ SaaS

🤝 B2B

💰 $5M Series A on 2020-10

📋 Description

• Manage a portfolio of Enterprise customers, ensuring high retention and growth. • Understand customers’ business needs, goals, and KPIs to drive measurable value. • Lead onboarding sessions and act as a trusted advisor for long-term success. • Analyze key metrics, NPS surveys, and account health to anticipate risks and opportunities. • Collaborate cross-functionally to secure renewals and drive expansion. • Work with Product and Engineering teams to ensure AppFollow is effectively configured. • Share best practices to help customers maximize value. • Highlight customer successes by collaborating with Marketing on case studies.

🎯 Requirements

• 3–5+ years of experience as a Customer Success Manager • Fluent in English and Russian; any additional language is a plus. • Proven track record with enterprise-level customers. • Excellent communication and interpersonal skills, including C-suite engagement. • Highly organized, proactive, and able to manage a large account portfolio. • Strong product knowledge; able to translate technical features into business value. • Experience leading customer advisory boards or product feedback sessions. • Customer-focused, empathetic, and detail-oriented. • Confident communicator, written and verbal. • Able to prioritize, multitask, and collaborate cross-functionally. • Problem-solver with a passion for building long-term relationships. • Team management experience is a plus.

🏖️ Benefits

• Employee stock option program