Customer Service Agent

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November 7

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apply2day

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HR Tech • Recruitment • B2C

apply2day is a job portal that helps individuals in Greece find employment opportunities. The platform allows users to register and apply for various jobs, upload their CVs, and match with recruiters. apply2day aggregates job listings to streamlines the job search process. It caters to both job seekers and employers by connecting the two parties efficiently and effectively within the Greek job market.

2 - 10 employees

👥 HR Tech

🎯 Recruiter

👥 B2C

📋 Description

• Management of incoming calls and email • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships of trust through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team targets and case handling quotas • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies

🎯 Requirements

• Native / near native in Polish • Good command in English • Good MS Office skills • Strong phone contact handling skills and active listening • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication skills • Ability to multi-task, prioritize, and manage time effectively • Sales experience with ability to generate revenue with sales and upsell during interactions

🏖️ Benefits

• - **Competitive Salary** • - **Monthly Bonuses** • - **Meal Vouchers** • - **Health care benefits and numerous other discounts** • - **Continuous Training **and access to Educational Platforms • - **Relocation** **package** for candidates relocating from abroad, including travel expenses and initial accommodation