Italian Customer Support Representative

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October 2

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apply2day

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HR Tech • Recruitment • B2C

apply2day is a job portal that helps individuals in Greece find employment opportunities. The platform allows users to register and apply for various jobs, upload their CVs, and match with recruiters. apply2day aggregates job listings to streamlines the job search process. It caters to both job seekers and employers by connecting the two parties efficiently and effectively within the Greek job market.

2 - 10 employees

👥 HR Tech

🎯 Recruiter

👥 B2C

📋 Description

• Looking for a role where your love for the Italian language and helping others plays a major factor? We are hiring on behalf of our client for the role of **Italian Customer Support Representative - Remote **in Greece! In this opportunity, you will be part of a fast-paced team, enjoying flexible working hours, and have the chance to grow within a company that's focused on delivering top-quality customer service. • Responsibilities • - Manage incoming chat, mail or phone calls. • - Identify and assess customers’ needs to achieve satisfaction. • - Build relations of trust through open and interactive communication. • - Provide accurate, valid, and complete information by using the methods/tools. • - Keep records of customer interaction, process customer accounts and file documents. • - Follow communication procedures, guidelines, and policies.

🎯 Requirements

• - Fluency in **Italian **(C1 - C2) • - Very good command of **English **(B2 – C1) • - Good MS Office skills. • - Strong phone contact handling skills and active listening • - Excellent communication and presentation skills. • - Customer orientation and ability to adapt/respond to different types of characters. • - Ability to multi-task, prioritize, and manage time effectively..

🏖️ Benefits

• - Competitive Remuneration package • - Extra monthly **bonus **depending on the performance appraisal • - Health care benefits and numerous other discounts • - Meal Vouchers • - **Relocation package **for candidates relocating from abroad, including travel expenses and initial accommodation.