Senior Engagement Manager – Client Services

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November 19

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Arbi Arredobagno

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B2C • Retail • Manufacturing

Arbi Arredobagno is a leading Italian company specializing in bathroom furniture design and manufacturing. With over thirty years of experience, Arbi stands out for its innovative approach, blending cutting-edge technology with elegant design. The company offers a wide range of bathroom products, including cabinets, washbasins, showers, and accessories, all crafted with a focus on quality and customer satisfaction. Arbi collaborates with renowned designers to create stylish and functional bathroom solutions that cater to various preferences. Emphasizing the importance of Made in Italy craftsmanship, Arbi continues to solidify its reputation as an industry leader in bathroom furnishings.

51 - 200 employees

Founded 1987

👥 B2C

🛒 Retail

📋 Description

• Serve as the primary ambassador of Argano to Oracle HCM clients, embodying our values and commitment to excellence. • Forge and maintain robust, enduring relationships with clients, being their trusted advisor and first point of contact. • Ensure the highest levels of client satisfaction, acting as Argano’s ears and eyes on the ground to gauge client needs and feedback. • Proactively identify and mitigate potential issues and risks, maintaining the integrity and quality of our service delivery. • Skillfully manage client escalations, resolving them with efficiency and tact. • Keep clients consistently informed with clear, effective communication, ensuring they are aligned with project progress and any changes. • Deeply understand client business objectives and challenges, using this insight to tailor solutions that integrate Argano’s technical prowess. • Actively identify opportunities for upselling or expanding Argano's services based on evolving client needs. • Ensure seamless planning, execution, and delivery of services, embodying Argano's commitment to quality at every stage. • Coordinate closely with internal teams, ensuring a harmonized approach to client engagement and delivery. • Regularly conduct assessments to refine and enhance our service model and delivery. • Manage multiple clients on a daily basis through help ticket prioritization and coordination of issue resolution from a team of functional consultants. • Responsible for maintaining client budgeting and billing.

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or other technical degree or any relevant field. • MBA a plus. • 5-10 years of experience in client services or project management with a proven track record in managing complex, client-facing projects. • Minimum of 5 years implementing or managing HCM projects. • Demonstrated ability to handle multiple projects effectively, with exceptional communication and interpersonal skills. • Experience writing comprehensive scope documents. • 5 or more years of direct supervisory experience.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development