Senior Manager, Client Services – D365 CE

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November 14

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Arbi Arredobagno

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B2C • Retail • Manufacturing

Arbi Arredobagno is a leading Italian company specializing in bathroom furniture design and manufacturing. With over thirty years of experience, Arbi stands out for its innovative approach, blending cutting-edge technology with elegant design. The company offers a wide range of bathroom products, including cabinets, washbasins, showers, and accessories, all crafted with a focus on quality and customer satisfaction. Arbi collaborates with renowned designers to create stylish and functional bathroom solutions that cater to various preferences. Emphasizing the importance of Made in Italy craftsmanship, Arbi continues to solidify its reputation as an industry leader in bathroom furnishings.

51 - 200 employees

Founded 1987

👥 B2C

🛒 Retail

📋 Description

• Lead a Portfolio of Clients: Oversee multiple client relationships, managing delivery of post-go-live support, enhancements, and optimization services • Problem Solve in Real Time: Tackle high-impact, day-to-day operational challenges, ensuring client satisfaction and operational continuity • Drive Client Success: Influence client roadmaps, recommend improvements, and identify growth opportunities within your accounts. • Team Leadership: Lead and mentor a team of functional and technical consultants, fostering continuous development and collaboration across Canada, Mexico, and other global locations • Support Sales: Partner with the Sales team by providing strategic delivery insights during the sales process • Ensure Process Excellence: Contribute to the definition and improvement of Client Services delivery processes, KPIs, and best practices • Manage High-Risk Services: Confidently manage escalations, contract scope, and client communications at an executive level

🎯 Requirements

• 7+ years of experience in Client Services, or Managed Services • Proven expertise in Microsoft Dynamics 365 Customer Engagement (CE) solutions including Sales, Customer Service, Field Service, Customer Insights - Journeys, and Power Platform • Experience managing complex client accounts, projects, or support engagements in a Microsoft Dynamics 365 environment • Leadership experience guiding teams in a matrixed or global environment • Strong communication and client relationship skills, including executive-level engagement • Ability to balance multiple priorities while maintaining quality and client satisfaction • Bachelor's degree in Business, Computer Science, Engineering, or related field; Master’s preferred but not required.

🏖️ Benefits

• Work-Life Balance: Set client schedules and minimal travel makes this ideal for professionals balancing family and career • Collaboration Across Borders: Be part of a diverse, global team working across Canada, Mexico, and beyond • Career Growth: Opportunity to shape delivery models, mentor talent, and expand your leadership footprint