Senior Program Manager

November 25

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Arbiter

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SaaS • Healthcare Insurance

Arbiter is a care orchestration platform that unifies patients, payers, and providers on a single intelligent system to automate referrals, prior authorizations, scheduling, and care optimization. The modular SaaS embeds into existing clinical workflows, consolidates clinical, financial, and policy data, and uses AI-driven routing and automation to improve referral matching, reduce administrative burden, and ensure timely, cost-effective care. Arbiter is built by industry operators and integrates with EMRs and payer systems to deliver closed-loop execution across the care continuum.

11 - 50 employees

Founded 2025

☁️ SaaS

⚕️ Healthcare Insurance

📋 Description

• Own end-to-end planning, execution, and delivery for multi-phase implementations across payer, provider, and enterprise clients, ensuring timelines, requirements, and outcomes are met. • Translate customer workflows, data requirements, and integration needs into actionable plans. Partner with engineering teams to resolve issues, clarify requirements, and anticipate risks. • Coordinate across clinical, operational, technical, and executive stakeholders on both sides of the partnership, ensuring alignment, clear communication, and smooth execution. • Prepare clients for launch through workflow mapping, training, change management, and ongoing support. Monitor success metrics and surface insights to improve future implementations. • Provide structured feedback to Product and Engineering based on implementation learnings. Identify process gaps and help refine Arbiter’s playbooks, templates, and delivery approach.

🎯 Requirements

• 8+ years in healthcare technology, software, services, or implementation roles • Experience managing complex implementations or deployments for enterprise healthcare technology, involving multi-stakeholder coordination and data or workflow integrations • Strong ability to speak product and engineering translating between technical teams and customer-facing groups • Demonstrated success working directly with large healthcare clients (payers, health systems, or provider groups) in high-stakes environments • Comfort getting into technical details including APIs, data flows, system configurations, and troubleshooting • Excellent communication skills across audiences, from technical teams to C-suite executives.

🏖️ Benefits

• Highly Competitive Salary & Equity Package: Designed to rival top FAANG compensation, including meaningful equity. • Generous Paid Time Off (PTO): To ensure a healthy work-life balance. • Comprehensive Health, Vision, and Dental Insurance: Robust coverage for you and your family. • Life and Disability Insurance: Providing financial security. • Simple IRA Matching: To support your long-term financial goals. • Professional Development Budget: Support for conferences, courses, and certifications to fuel your continuous learning. • Wellness Programs: Initiatives to support your physical and mental health.