Engineering Operations Manager

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November 20

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Arbor Education

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Education • B2B • Software

Arbor Education is a rapidly expanding company dedicated to transforming the way schools operate by freeing staff from administrative tasks and enhancing collaboration. Utilizing a Management Information System (MIS), Arbor Education provides tools to improve school processes and educational outcomes for over 5,000 schools. Their mission-driven team, consisting of ex-teachers, education technology engineers, and specialists, is passionate about providing effective solutions to improve the educational sector. Founded in 2011, Arbor Education is driven by a commitment to innovation and the well-being of teachers and students, along with a dedication to diversity and inclusion in its workforce.

51 - 200 employees

📚 Education

🤝 B2B

💰 Private Equity Round on 2020-12

📋 Description

• Manage and maintain key engineering tools (e.g. GitHub, Atlassian suite, Snyk, LaunchDarkly, CI/CD platforms), ensuring consistent configuration and access across teams. • Administer onboarding/offboarding processes for engineers, ensuring consistent identity and permissions across systems (SSO, SCIM, role-based access). • Maintain an up-to-date inventory of engineering tools, licences, and integrations. • Develop and maintain dashboards that provide visibility into engineering productivity, velocity, and quality (e.g. DORA metrics, AI adoption, release cadence). • Partner with the Head of Developer Productivity to track progress against key metrics and report outcomes to leadership. • Aggregate and analyse data from multiple systems (e.g. GitHub, Jira, CI/CD, Snowflake) to drive decision-making and continuous improvement. • Own data hygiene and consistency across tooling integrations to ensure reporting accuracy. • Working with Engineering Leadership, coordinate engineering-wide processes (e.g. team onboarding, tool provisioning, change management, and incident response reviews). • Maintain and publish operational documentation, playbooks, and checklists for internal tools and workflows. • Support engineering managers in alignment of ways-of-working (WoW) across teams to ensure consistent, predictable delivery practices. • Collaborate with Finance and Procurement to track and forecast tool costs and licence utilisation. • Partner with the VP Engineering and other senior leaders to deliver monthly operational reports, including key metrics, resourcing updates, and productivity insights. • Coordinate weekly engineering updates to ensure visibility of progress, blockers, and key initiatives across teams. • Support the organisation of engineering offsites, all-hands, and quarterly reviews, ensuring alignment on goals and strategic priorities. • Act as a key liaison between leadership, People, and Finance functions to maintain accurate organisational data and facilitate communication across the department. • Contribute to the planning and execution of key engineering initiatives, tracking milestones and dependencies.

🎯 Requirements

• Strong background in engineering or technical operations, ideally within a SaaS or software engineering environment. • Experience administering developer toolchains (GitHub, Jira, CI/CD, Snyk, or equivalent). • Demonstrable ability to manage access, identity, and configuration governance across systems. • Data literacy: experience collecting, analysing, and reporting on engineering metrics using SQL, BI tools (e.g. Looker, Grafana, or Snowflake). • Proven ability to prepare concise operational reports and dashboards for senior stakeholders. • Experience defining and maintaining operational processes and documentation. • Strong organisational skills and attention to detail; able to manage multiple operational initiatives simultaneously. • Excellent collaboration and communication skills, with experience working across engineering, IT, and business functions. • **Bonus skills** • Experience in fast-scaling or multi-product SaaS environments. • Familiarity with automation and scripting (Python, PowerShell, Bash) for provisioning or data extraction. • Understanding of AI productivity tooling and how it integrates into engineering metrics. • Prior experience coordinating department-wide events, communications, or operations reviews. • Background in EdTech or public sector technology environments.

🏖️ Benefits

• A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more! • 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas • Life Assurance paid out at 3x annual salary • Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks • Private Dental Insurance with Bupa • Salary sacrifice Pension provided by Scottish Widows • Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay • 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life! • Access to services such as Calm and Bippit (financial wellbeing coaching) • All of our roles champion flexible working and we are happy to discuss what this means to you • Social committees that plan team, office and company wide events to bring people together and celebrate success • Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc) • Volunteer with a charity of your choice for a day each year