Implementation Manager

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November 20

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ArcSite

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Construction • Engineering • Architecture

ArcSite is a versatile mobile CAD application designed to streamline project planning and execution for various industries, particularly construction and engineering. It allows users to create precise and accurate drawings on-the-go, capturing site data and generating material calculations, estimates, and job reports effortlessly. ArcSite integrates with popular project management tools and CRM systems, enhancing collaboration and data collection processes. Used extensively in fields like architecture, engineering, and contracting, it provides customizable solutions to fit specific industry needs. ArcSite is available on iOS, Android, and Windows platforms, offering a comprehensive suite of tools for teams of all sizes, from individual professionals to large enterprises.

11 - 50 employees

📋 Description

• Lead onboarding and implementation for new enterprise clients, ensuring a smooth setup and successful launch. • Develop strong relationships with new customers, serving as their primary point of contact during onboarding. • Understand customer workflows, business goals, and success metrics to align ArcSite’s solutions with desired outcomes. • Create and execute onboarding plans, timelines, and milestones to establish customers in a steady state. • Educate customers on product capabilities and best practices to maximize adoption and ROI. • Proactively identify and mitigate potential risks during implementation to ensure customer success. • Collect and relay customer feedback to Product and Engineering to improve the onboarding experience. • Collaborate with Account Managers to transition clients once they are fully established, ensuring continuity and a positive customer experience. • Document and refine onboarding processes to drive efficiency and consistency across enterprise implementations. • Supporting the Sales Team in scoping and deploying Proof of Concept projects with enterprise partners.

🎯 Requirements

• Bachelor's degree required. At least 8 years of experience in customer success with SaaS companies focused on mid-market/enterprise customers. • Proven track record of retaining and growing strategic relationships with accounts. • Experience deploying data-driven Quarterly Business Reviews (QBRs). • Exceptional communication skills, both written and verbal, and the ability to engage with both technical and executive audiences. • Ability to think creatively, adapt to changing circumstances, and maintain a customer-centric focus. • Strong project management skills with a focus on meticulous attention to detail, adherence to timelines, and delivery of high-quality work. • A growth mindset with a genuine enthusiasm for assisting others. • Willingness to travel up to 20% for client engagements, including onsite training and implementation support.

🏖️ Benefits

• Fully remote • Unlimited PTO • Medical, dental, and vision insurance • 401K match • $75 monthly wellness stipend