SMB Account Manager

🕒 August 4

⛰️ Colorado, Michigan – Remote

⛰️ Colorado – Remote 🚗 Michigan – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

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ArcSite

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏗️ Construction

Construction • Engineering • Architecture

ArcSite is a versatile mobile CAD application designed to streamline project planning and execution for various industries, particularly construction and engineering. It allows users to create precise and accurate drawings on-the-go, capturing site data and generating material calculations, estimates, and job reports effortlessly. ArcSite integrates with popular project management tools and CRM systems, enhancing collaboration and data collection processes. Used extensively in fields like architecture, engineering, and contracting, it provides customizable solutions to fit specific industry needs. ArcSite is available on iOS, Android, and Windows platforms, offering a comprehensive suite of tools for teams of all sizes, from individual professionals to large enterprises.

📋 Description

• Own a portfolio of strategic SMB accounts, driving retention, expansion, and long-term partnership growth • Identify, negotiate, and close expansion opportunities while maintaining high Net Revenue Retention and minimizing churn • Provide hands-on product guidance and frontline issue resolution • Build trusted relationships with senior stakeholders and ownership groups • Monitor account health metrics and product usage, proactively mitigating cancellation risks • Assist with onboarding and other Customer Success functions as needed • Identify and execute upsell and cross-sell opportunities and lead value-driven renewals • Convert monthly SMB subscriptions into annual commitments • Drive adoption of ArcSite’s payments and finance platforms and facilitate handoffs to the Finance Team • Develop account plans, monitor health and ROI, and lead business reviews • Advocate for customer needs across internal teams • Partner with Product, Marketing, Sales, and Customer Success to share insights and influence go-to-market strategy • Maintain data hygiene, deal ownership records, and forecasting pipelines in HubSpot

🎯 Requirements

• 2–4 years of experience in account management, customer success, or inside sales, ideally in a SaaS or technology environment • Quota-carrying experience securing expansion revenue, preventing churn, and managing a renewal pipeline • Strong CRM proficiency with HubSpot, Salesforce, or similar, including forecasting and account planning • Ability to proactively research accounts and identify expansion, renewal, usage, or satisfaction opportunities • Executive presence and credibility with C-level stakeholders • Commercial acumen negotiating renewals, expansions, and multi-year agreements • Analytical skills to interpret usage and ROI data and make strategic recommendations • Consultative, customer-first mindset with resilience and ownership • Ability to balance multiple priorities across a high volume of accounts while maintaining fast response times and onboarding velocity • Strong negotiation and presentation skills, including tier-upgrade objections and annual-commitment conversions • Curiosity and problem-solving skills tied to deep product usage and customer outcomes • Construction tech, field services, or related trade-industry background is a major plus, but not required • Preferably a resident of Denver, Colorado or Grand Rapids, Michigan

🏖️ Benefits

• Fully remote • Unlimited PTO • Medical, dental, and vision insurance • 401K match • $75 monthly wellness stipend