Customer Care Representative, AUS

August 9

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Arketa

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Wellness • Software • B2B

Arketa is a modern booking software designed specifically for wellness business owners, including studios that offer yoga, Pilates, group fitness, and recovery programs. It provides a range of features such as membership management, marketing automation, an on-demand video library, and customizable branded websites and mobile apps. Arketa helps businesses streamline operations, enhance client experiences, and increase revenue through innovative solutions and robust customer support.

11 - 50 employees

Founded 2020

🧘 Wellness

🤝 B2B

📋 Description

• Arketa is building the operating system for modern fitness and wellness. • Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes. • With Arketa, users can easily manage schedules, accept bookings and payments, build on-demand video libraries, host retreats, and run marketing campaigns via text and email. • We also offer fully branded apps and websites, so studios can deliver a seamless, professional experience across every customer touchpoint. • We’ve raised $15M in Series A funding and are growing quickly. • Our customer experience team supports our partners with using our product and helping them to grow their wellness businesses. • Lovers of fitness and advocates for wellness businesses wanted! • If you love building relationships, making people smile, and increasing access to wellness around the world, we want to meet you!

🎯 Requirements

• You love meeting and helping new people, kindness comes easily to you, and you have a great attitude! • You have worked behind the desk of a wellness business (i.e. a yoga, pilates, bootcamp studio or something similar), using industry software like MBO, Arketa, or an equivalent • You have previous experience in a role requiring impeccable written communications across social and email • Have great judgment and can problem solve on your feet, always keeping the customer experience in mind • Ability to identify opportunities for process improvement that contributes to a first-class customer experience • Can explain complex issues clearly • Great at multi-tasking. Able to manage numerous requests and time demands concurrently, while achieving goals • Team player - we're in this together. You will play an integral part of helping our team and work hard to help achieve goals • Organized, self-sufficient and a go-getter. Able to go above and beyond what is expected of you • Four-year post-secondary education/Bachelor's degree (preferred) • Experience with Intercom, Slack, Notion and Google Suite a big plus. If not, the ability to learn new tech fast will be very important • 1-2 years experience in a Customer Support, Communications/PR, or social-oriented role

🏖️ Benefits

• Competitive Salary, Stock Options, and Performance-based Bonuses • Unlimited PTO • Annual Company Offsites • Ownership and Opportunity for Advancement