Senior Customer Success Manager

Job not on LinkedIn

June 13

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $66.5k - $115k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Artex Risk Solutions

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Finance • Insurance • Risk Management

Artex Risk Solutions is a leader in alternative risk management, providing innovative solutions for both large and small organizations. They specialize in creative risk management strategies that help clients optimize their cost of risk, leveraging expertise in capital solutions, specialty risk transfer, and carrier outsourcing services. With a global presence and a commitment to challenging traditional approaches, Artex aims to empower businesses to make informed risk management decisions and enhance their operational efficiency.

501 - 1000 employees

Founded 1997

💸 Finance

📋 Description

• Accountable for the customer’s overall success with Arthrex Medical Affairs learning programs, including onboarding, adoption, retention, customer health, and satisfaction • Act as a trusted customer point of contact throughout the customer’s lifecycle, define measurable success, plan with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels • Drive adoption of Arthrex Medical Education digital learning programs, using data to provide insights and progress from baseline through the maturity curve • Develop, drive and measure key performance metrics such as customer satisfaction, customer retention, customer churn, volume trends, net promoter score, success of customer success initiatives, and the overall health of the customer experience. • Guide customers to develop and enhance their digital learning program by providing relevant tools and other resources • Become a champion of Arthrex digital learning programs and products and use this knowledge to effectively guide customers towards their desired outcomes • Maintain a cadence of communicating with customers about their adoption and usage trends, overall satisfaction, and mining opportunities for deeper engagement • Evaluate client requests to ensure that critical issues are resolved • Share strategic use-cases, process improvements and asks back into the internal ecosystem • Contribute to ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers’ success • Responsible for developing policies, procedures, knowledge base content, and training guides related to customer support and success • Review and provide input on proposed changes to ensure customer satisfaction. • Lead a monthly review of progress and updates for the leadership team

🎯 Requirements

• Bachelor’s Degree required, preferably in business administration or marketing • Technical certifications or professional development related to customer success, public speaking, or similar preferred • 5 years of Customer Success experience in a medical device or technology organization required

🏖️ Benefits

• Medical, Dental and Vision Insurance • Company-Provided Life Insurance • Voluntary Life Insurance • Flexible Spending Account (FSA) • Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness) • Matching 401(k) Retirement Plan • Annual Bonus • Wellness Incentive Program • Gym Reimbursement Program • Tuition Reimbursement Program • Trip of a Lifetime • Paid Parental Leave • Paid Time Off • Volunteer PTO • Employee Assistance Provider (EAP)