Customer Care Associate

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Article

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🛒 Retail

👥 B2C

🛍️ eCommerce

💰 Series B on 2017-04

Retail • B2C • eCommerce

Article is a modern furniture and home decor brand that offers a range of stylish and functional products for the home. Customers can explore a diverse collection of best-sellers, new arrivals, and curated bundles for all rooms including living room, dining room, bedroom, home office, and more. Article emphasizes providing accessible financing options and delightful customer experiences, including inspiration resources for shoppers. The company's operations span the USA and Canada, and it supports B2B trade alongside B2C offerings, aiming to blend style with practicality in its designs.

📋 Description

• Respond to customer inquiries via phone, chat, and email, with a customer-focused mindset • Maintain an in-depth knowledge of Article products and programs to assist customers with product inquiries and style input • Prioritize the customer experience by taking opportunities to build meaningful connections with our customers; adapt your approach according to customer needs and motivations • Assist customers through the pre-purchase journey • Assist customers with processing order changes, exchanges, replacements, and returns requests with a sense of urgency • Collaborate with internal teams (Logistics, Quality etc.) to ensure quick and effective resolution of customer issues • Participate in special projects, task teams, and perform other duties as required

🎯 Requirements

• Customer-obsessed mindset with experience working in customer-facing roles, preferably with call center or sales experience • You’re tech-savvy, and you can quickly shift between multiple software applications. We use Slack, G Suite, and our internal technology (ERP/ CRM-like system) • You’ll need to have a stable internet connection with a minimum speed of 30 Mbps (ideally 50+ Mbps) • Excellent English written communication skills — you read your audience to determine the appropriate tone to use • Legally able to work in Canada • Flexible to work Canadian holidays • Completion of criminal background check • Preference will be given to those with previous contact/ call centre experience

🏖️ Benefits

• CCA Particles are remote (working from the comfort of your home) • We provide you with everything you need to set you up for success: laptop, monitor, mouse, keyboard and a headset • Access to a 45% discount on our entire product range (15% for friends and family)! • Competitive hourly pay: $23.50 per hour + 4% vacation pay • Ongoing training opportunities and the chance to support a Canadian furniture brand