Customer Success Manager

Job not on LinkedIn

🕒 July 14

🇺🇸 United States – Remote

💵 $70k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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ASG Technologies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🛡️ Insurance

💼 Consulting

💰 Funding Round on 2017-04

Healthcare • Insurance • Consulting

ASG Technologies is a leading provider of software solutions that empower businesses to modernize their IT operations and optimize their cloud strategies. Their products focus on hybrid cloud solutions, security and compliance, and automation efficiencies, enabling enterprises to streamline operations and enhance security amidst evolving market demands. With a strong emphasis on integrating mainframe and cloud environments, ASG delivers tools that not only secure data but also enhance productivity and innovation across various sectors.

📋 Description

• Manage a portfolio of high-value and high-potential customer accounts. • Own renewals and develop proactive renewal strategies. • Identify and drive expansion opportunities across your assigned accounts. • Conduct regular business reviews and success planning sessions. • Monitor customer health and proactively mitigate churn risk. • Partner with Product, Support, Sales, and Implementation to deliver an exceptional customer experience. • Maintain accurate customer data and account plans using CRM and customer success tools. • Use AI and analytics to identify trends, prioritize work, and improve customer outcomes.

🎯 Requirements

• 3+ years of Customer Success, Account Management, or related B2B SaaS customer-facing experience. • Experience managing renewals and executive customer relationships. • Strong communication, presentation, and problem-solving skills. • Ability to manage multiple priorities in a fast-paced environment. • Hospitality technology, PMS, or hotel software experience is a plus. • Comfortable using AI to improve productivity and decision making. • Thrive in fast-paced, entrepreneurial environments.

🏖️ Benefits

• Annual bonus • Employer-paid benefits • L&D stipend • Incentive pay for eligible roles