Ashby
Ashby helps scaling companies achieve their ambitious growth targets. With Ashby, teams of all sizes can run a fast and efficient hiring process. Trusted by companies including Opendoor, Figma, Notion, Deel and Modern Treasury.
51 - 200 employees
Product Support Specialist - APAC
June 17
Ashby
Ashby helps scaling companies achieve their ambitious growth targets. With Ashby, teams of all sizes can run a fast and efficient hiring process. Trusted by companies including Opendoor, Figma, Notion, Deel and Modern Treasury.
51 - 200 employees
📋 Description
• In this role, you will spend a lot of time working directly with customers. • You’ll also spend time on projects that make the work that we do better. • As a company, we value a strong sense of ownership, principled thinking over experience, and thoughtful communication. • We view our Support team as an extension of the product itself. • Our interview process is thorough.
🎯 Requirements
• You have experience with and are excited to learn the ins and outs of a complex and rapidly evolving product. • You’re curious—both in addressing customers and creating solutions that improve our workflows. • You have strong problem-solving skills. • You delight customers. • You prioritize ownership in finding solutions for customers. • You have offered B2B support to customers, ranging from Small Business through Enterprise organizations.
🏖️ Benefits
• 10-year exercise window for stock options. • Unlimited PTO with four weeks is recommended per year. • Twelve weeks of fully paid family leave in the US. • Generous equipment, software, and office furniture budget. • $100/month education budget with more expensive items covered with manager approval.
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