Head of Operations

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October 31

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Aspire Software

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SaaS • Enterprise • B2B

Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.

1001 - 5000 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

📋 Description

• Manage daily operations across key business functions to ensure consistency, quality, and alignment with strategic objectives • Implement and refine operational processes and reporting systems to drive accountability and visibility across the organization • Identify and execute improvement initiatives that enhance productivity, scalability, and customer satisfaction • Lead the Professional Services organization, ensuring projects are scoped, tracked, and delivered on time and on budget • Optimize resource utilization and forecasting to balance client demand with capacity • Establish and monitor KPIs for project delivery, utilization, and client satisfaction • Direct responsibility for building the pipeline of PS projects and maintaining an up to date short and long term forecast • Spearhead key cross-functional initiatives, including the introduction of AI-based capabilities within product and service offerings • Lead the sales and commercial roll-out of integrated payment solutions to the existing customer base • Collaborate with internal teams to ensure successful adoption, training, and performance measurement of new initiatives. • Act as a senior representative of the organization in interactions with county and municipal government leaders, building trusted partnerships and ensuring client success • Support business development efforts by contributing to strategic proposals, client presentations, and contract renewals • Collaborate with sales and customer success teams to identify opportunities for growth, retention, and expanded solution adoption • Represent the company at key industry events and conferences to strengthen its brand and market presence • Partner with the Portfolio Manager to monitor budgets, forecasts, and P&L performance • Analyze operational and financial data to identify opportunities for efficiency, margin expansion, and revenue growth • Provide data-driven insights to guide strategic and operational decisions • Build and lead a strong team focused on operational excellence and customer success • Manage, coach, and develop direct reports; improve overall talent density through performance management and targeted exits and new hiring • Foster a culture of ownership, accountability, and continuous improvement.

🎯 Requirements

• 5–7 years of experience in operations, professional services, or business management roles—preferably within a software or technology company. • Minimum of 2 years of people management experience, with demonstrated success leading and developing teams. • Strong financial literacy with experience managing budgets, forecasts, and operational KPIs. • Hands-on leadership style with a focus on process optimization, problem-solving, and execution. • Proven ability to manage cross-functional projects and drive initiatives from strategy to delivery. • Experience engaging directly with external clients or public-sector stakeholders; sales or business development exposure is highly valuable. • An ideal background combines Management Consulting experience with in-house operational leadership, providing the skills to drive meaningful business transformation. • Excellent communication skills and comfort operating in a decentralized, entrepreneurial environment. • A growth mindset and commitment to continuous learning and improvement.

🏖️ Benefits

• Flexible working schedule • Competitive salary and benefits package • Professional Development & Training Reimbursement Program • Flexible paid time off • High-Growth Environment – Work in a fast-scaling portfolio with constant learning opportunities • Collaborative Culture – Work with dynamic, forward-thinking professionals who value curiosity and innovation • AI & Tech-Driven Mindset – Be at the forefront of finance automation and innovation • Global Exposure – Engage with businesses across North America, Europe, and beyond