Operations Manager

🕒 Yesterday

🐊 Florida, Illinois, +2 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🧀 Wisconsin – Remote

💵 $60.7k - $75.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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ASQ - World Headquarters

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1946

🤝 Non-profit

📚 Education

🤝 B2B

Non-profit • Education • B2B

<ASQ - World Headquarters> ASQ - World Headquarters is the American Society for Quality, a global professional society focused on advancing quality and continuous improvement across industries. It provides membership services, certification programs, training and e-learning (including specialized credentials and a learning library), standards and technical resources, conferences and events, publications, benchmarking tools, and community networking to help individuals and organizations develop quality skills and practices worldwide.

📋 Description

• Enable and coordinate internal cross-functional operational activities across functions/teams to maintain alignment, clear ownership, accountability, and effective execution. • Balance internal and external stakeholder needs by supporting teams across the business while maintaining a strong customer lens to make practical decisions that support both service delivery and operational performance. • Identify and proactively resolve operational issues prior to escalation. • Drive process improvements that simplify workflows and reduce reliance on individuals. • Ensure system and process changes are embedded into internal business operations with clear ownership and adoption. • Manage and support operational systems, tools, and data infrastructure underpinning business operations and certification delivery. • Ensure data accuracy, workflow governance, and effective system configuration across the organization. • Produce consolidated operational reporting and business intelligence. • Use data to identify trends, inform decision-making, and proactively uncover risks and opportunities. • Provide people leadership for one direct report, including performance management, coaching, and capability development.

🎯 Requirements

• A Bachelor’s degree • A minimum of 5 years of experience working in operations with demonstrated ownership across delivery, systems, and team performance • A minimum of 1 year of people leadership experience • Or an equivalent combination • Must be able to comply with attendance and timeliness policies.

🏖️ Benefits

• Competitive base pay • Outstanding benefits • Accrued Annual PTO • Opportunity for annual incentives • Medical insurance • Dental insurance • Vision insurance • Health savings accounts • Flexible spending accounts • Retirement savings program • Disability income plan • Life insurance, Accident, & Critical Illness insurance • Access to Linkedin Learning • Performance management and coaching