Assistantly
HR Tech • Recruitment • Enterprise
Assistantly is a company that specializes in providing top-tier virtual and executive assistants to businesses looking for efficient and cost-effective solutions. The company offers a wide range of services including administration, marketing, operations, finance, and client success, providing a substantial cost saving to clients. Assistantly focuses on easing the hiring, onboarding, managing, and retaining of highly skilled assistants by offering fully-managed and scalable plans with a fixed monthly rate. Their unique selling point is the provision of highly qualified "unicorn" assistants who are trained for efficiency and come with a dedicated success team, ensuring the best possible match for their clients' needs. Trusted by over 500 fast-growing companies worldwide, Assistantly's main goal is to help businesses grow faster and more effectively by managing the complexities of building a team.
51 - 200 employees
Founded 2021
👥 HR Tech
🎯 Recruiter
🏢 Enterprise
Customer Support Specialist
Job not on LinkedIn
October 1
Assistantly
HR Tech • Recruitment • Enterprise
Assistantly is a company that specializes in providing top-tier virtual and executive assistants to businesses looking for efficient and cost-effective solutions. The company offers a wide range of services including administration, marketing, operations, finance, and client success, providing a substantial cost saving to clients. Assistantly focuses on easing the hiring, onboarding, managing, and retaining of highly skilled assistants by offering fully-managed and scalable plans with a fixed monthly rate. Their unique selling point is the provision of highly qualified "unicorn" assistants who are trained for efficiency and come with a dedicated success team, ensuring the best possible match for their clients' needs. Trusted by over 500 fast-growing companies worldwide, Assistantly's main goal is to help businesses grow faster and more effectively by managing the complexities of building a team.
51 - 200 employees
Founded 2021
👥 HR Tech
🎯 Recruiter
🏢 Enterprise
📋 Description
• Work chargebacks in Shopify, Affirm, and PayPal by investigating disputes and providing documentation for resolution • Assist with placing bulk book orders for redemption codes, coordinating with warehouse for fulfillment • Manage and resolve items in the invalid address queue through customer outreach and verification tools • Process payment disputes by analyzing transaction records and communicating with payment processors • Verify redemption code inventory availability and coordinate order processing timelines • Research and update customer address information using multiple address verification systems • Document all customer interactions and issue resolutions in CRM system with detailed notes • Generate reports on chargeback trends, resolution rates, and address queue performance metrics
🎯 Requirements
• Customer service experience in e-commerce or retail environment (must-have) • Experience with payment processing platforms (Shopify, PayPal, Affirm preferred) (must-have) • Strong written and verbal communication skills with attention to detail • Proficiency in data entry and CRM systems with high accuracy standards • Ability to multitask and prioritize in a fast-paced environment • Basic understanding of chargeback and dispute processes
🏖️ Benefits
• Unlimited earning potential if you choose to take on multiple clients and have the capacity • Generous health allowance to support your well-being • Profit-sharing opportunities as the company grows • Access to exclusive upskilling and training in AI, operations, and leadership • Monthly raffles and performance bonuses • A tight-knit, supportive community and a dedicated Talent Success Manager to guide your journey
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