Astreya
Cybersecurity • Enterprise • SaaS
Astreya is a leading global provider of IT Managed Services and Technology Solutions, known for its innovative approach to digital engineering and IT logistics. The company focuses on empowering businesses to excel in today's dynamic digital landscape by maximizing productivity and fostering innovation. Astreya offers a range of services including Data Center & Network Management, Digital Workplace Services, Next-Gen Digital Engineering, and Cybersecurity Services. With a commitment to excellence and a focus on operational frameworks, Astreya aims to transform technology into a valuable strategic asset for organizations worldwide.
1001 - 5000 employees
Founded 2001
🔒 Cybersecurity
🏢 Enterprise
☁️ SaaS
IT Support Specialist III
Job not on LinkedIn
November 11
Astreya
Cybersecurity • Enterprise • SaaS
Astreya is a leading global provider of IT Managed Services and Technology Solutions, known for its innovative approach to digital engineering and IT logistics. The company focuses on empowering businesses to excel in today's dynamic digital landscape by maximizing productivity and fostering innovation. Astreya offers a range of services including Data Center & Network Management, Digital Workplace Services, Next-Gen Digital Engineering, and Cybersecurity Services. With a commitment to excellence and a focus on operational frameworks, Astreya aims to transform technology into a valuable strategic asset for organizations worldwide.
1001 - 5000 employees
Founded 2001
🔒 Cybersecurity
🏢 Enterprise
☁️ SaaS
📋 Description
• Field incoming help requests from end users in a courteous manner • Document all pertinent end user identification information • Build rapport and elicit problem details • Prioritize and schedule problems • Escalate problems when required • Apply diagnostic utilities to aid in troubleshooting • Access software updates, drivers, knowledge bases, and resources to aid in problem resolution • Identify and learn appropriate software and hardware used and supported by the organization • Install new PCs, both desktop and notebooks, for new and existing users
🎯 Requirements
• Associate's degree (A.A) or equivalent from two-year college or technical school • 5 to 8 years’ related experience and/or training • Knowledge of basic computer hardware and software • Familiarity with desktop and server operating systems • Exceptional interpersonal skills • Ability to conduct research into a wide range of computing issues as required • Ability to present ideas in a user-friendly manner • Analytical and problem-solving abilities
🏖️ Benefits
• Professional development opportunities • Remote work ability
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