ServiceNow Engagement Lead

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September 20

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Astrica

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Artificial Intelligence • Enterprise • SaaS

Astrica is a leading ServiceNow consulting firm that specializes in leveraging artificial intelligence to revolutionize ServiceNow solutions for innovative organizations. Focused on advising, implementing, and managing ServiceNow projects, Astrica partners with clients across various industries, including financial services, government, healthcare, and higher education, to maximize the value of their ServiceNow investments. Born in the AI era, Astrica is dedicated to providing cutting-edge solutions and insights to help organizations optimize their operations and drive success. With a team of industry veterans, Astrica aims to deliver perpetual improvements through AI-enhanced ServiceNow solutions.

2 - 10 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

📋 Description

• Lead and manage multiple project teams across HRSD, ITSM, ITAM, and ITOM workstreams while eliminating barriers to success and fostering cross-team collaboration. • Coordinate project plans across 4 parallel workstreams, managing interdependencies between Employee Center Pro deployments, service catalog implementations, asset management integrations, and CMDB foundation work. • Update integrated project plans and participate in grooming and sprint planning across all workstreams. Manage project scope, schedule, budget, and governance for parallel HRSD, ITSM, ITAM, and ITOM implementations while minimizing variance and upholding Astrica RACI and methodology. • Handle first level escalations from the client before they become issues and act as the voice of the client. • Responsible for multi-workstream team performance, resource and forecast management across specialized teams, including comprehensive project status. • Advise on business process related to ServiceNow implementations while ensuring seamless integration between HR workflows, IT service delivery, asset management processes, and operational monitoring capabilities. • Own the success of the account, including account level P&L, support sales, manage the account plan, and create contract change orders/extensions/expansions.

🎯 Requirements

• 8+ years of project management experience leading large, multi-workstream transformative engagements, managing with Agile, SAFe and/or SCRUM frameworks across parallel implementation tracks. • 12+ years of related client-facing professional consulting experience, preferably with complex ServiceNow multi-module implementations. • Proven experience managing parallel workstreams with demonstrated ability to coordinate Employee Workflows (HRSD), IT Workflows (ITSM), Asset Management, and Operations Management implementations simultaneously. • Confidence in shepherding multiple project teams through a proven methodology to successful delivery across integrated but distinct functional areas. • Self-motivated, high-energy, proactive disposition and exceptional team player mentality with ability to foster collaboration across diverse technical specializations. • Demonstrable delivery experience with complex project financial management across multiple workstreams and consistently high client satisfaction ratings in multi-faceted environments. • Demonstrated experience with the Agile methodology, leading sprint planning/retros across multiple teams, driving coordinated team progress against forecasted project plans, and sequencing development logically across interdependent workstreams in a virtual environment. • A calm, adaptable, and driven approach to both complex client engagements and internal cross-functional efforts/teams. • A love of working in a fast-paced, collaborative, and adaptive environment with smart and fun people across diverse technical disciplines. • Demonstrated ability to draft and own contract extensions and proposals for comprehensive ServiceNow transformations • Strong writing skills (SOWs, proposals) and strong PowerPoint skills with an eye for polished proposals covering complex technical implementations • Ability to lead discovery sessions across functional areas and translate comprehensive client objectives and requirements into solution recommendations spanning multiple modules • ServiceNow Certified System Administrator (required) • Strong client-facing skills with the ability to build trust, resolve escalations across multiple project tracks, and maintain positive relationships throughout complex implementations. • Excellent communication, organization, and problem-solving skills with a detail-oriented approach to managing multiple concurrent deliverables. • Comfort working independently in a remote-first, fast-paced environment with shifting priorities across multiple technical domains.

🏖️ Benefits

• Competitive pay that reflects your skills and certifications • Performance bonuses and annual reviews that celebrate growth • Unlimited vacation + flexible time off (because balance matters) • Health, dental, vision, and 401(k) coverage • Career development support and learning incentives to keep you sharp