ServiceNow Technical Architect – HRSD

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November 24

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Astrica

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Artificial Intelligence • Enterprise • SaaS

Astrica is a leading ServiceNow consulting firm that specializes in leveraging artificial intelligence to revolutionize ServiceNow solutions for innovative organizations. Focused on advising, implementing, and managing ServiceNow projects, Astrica partners with clients across various industries, including financial services, government, healthcare, and higher education, to maximize the value of their ServiceNow investments. Born in the AI era, Astrica is dedicated to providing cutting-edge solutions and insights to help organizations optimize their operations and drive success. With a team of industry veterans, Astrica aims to deliver perpetual improvements through AI-enhanced ServiceNow solutions.

2 - 10 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

📋 Description

• Lead the end-to-end architecture and delivery of ServiceNow solutions, with a focus on HRSD, Employee Center/Portal, and enterprise integrations. • Drive technical design decisions, ensuring scalable, secure, and high-performing architectures aligned with platform best practices. • Facilitate discovery and design workshops, translating business requirements into actionable technical plans and architecture documents. • Guide and mentor development teams, providing direction on configuration, custom development, portal design, and integration patterns. • Oversee technical quality through code reviews, solution validation, deployment planning, and Go-Live readiness. • Serve as a trusted advisor to clients, identify risks, recommend optimizations, and shape long-term platform roadmaps.

🎯 Requirements

• 7+ years architecting ServiceNow solutions, including 3+ years of HRSD design and implementation experience. • 5+ years building and optimizing Employee Center portal experiences, including UI/UX considerations. • 5+ years designing enterprise integrations leveraging REST, SOAP, Integration Hub, and identity/SSO patterns. • Strong understanding of platform architecture such as data modeling, ACL/security, flow orchestration, performance optimization, and scoped applications. • Proven ability to lead client workshops, clarify requirements, and translate them into scalable technical designs. • Experience guiding Agile delivery activities, including story review, estimation, backlog refinement, and sprint planning. • Excellent communication and leadership skills, with the ability to advise stakeholders and coach technical teams.

🏖️ Benefits

• Competitive pay that reflects your skills and certifications • Performance bonuses and annual reviews that celebrate growth • Unlimited vacation + flexible time off (because balance matters) • Health, dental, vision, and 401(k) coverage • Career development support and learning incentives to keep you sharp