ServiceNow Technical Consultant – SPM

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October 24

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Astrica

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Artificial Intelligence • Enterprise • SaaS

Astrica is a leading ServiceNow consulting firm that specializes in leveraging artificial intelligence to revolutionize ServiceNow solutions for innovative organizations. Focused on advising, implementing, and managing ServiceNow projects, Astrica partners with clients across various industries, including financial services, government, healthcare, and higher education, to maximize the value of their ServiceNow investments. Born in the AI era, Astrica is dedicated to providing cutting-edge solutions and insights to help organizations optimize their operations and drive success. With a team of industry veterans, Astrica aims to deliver perpetual improvements through AI-enhanced ServiceNow solutions.

2 - 10 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

📋 Description

• Dazzle clients! Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences. • Build Stuff! Contribute on multiple Agile engagements, utilizing the Astrica methodology and tools to enhance project efficiency and quality. • Influence! Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities. • Drive quality! Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement Manager. • Own the technical quality on customer projects, participate in code reviews, and oversee Go-Live planning efforts. • Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements. • Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives.

🎯 Requirements

• 6+ years of ServiceNow platform experience with a comprehensive understanding of the product suite-SPM and ATF. • 10+ years of related client-facing professional consulting experience, preferably with ServiceNow. • Demonstrated experience with the Agile methodology, leading sprint planning efforts, reviewing stories against business requirements, splitting epics, and ordering development logically in a virtual environment. • Experience assigning estimates for units of work (stories, defects, documentation, etc.) and coaching resources on the technical development and configuration against defined user stories. • Ability to lead client facing workshops and meetings and conduct calls with customers independently or in support of business process/requirements gathering efforts. • Experience with supervising and inspecting code migrations between instances, as well as providing feedback to technical resources on approaches to remediate assigned defects. • A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features. • A calm, adaptable, and driven approach to both client engagements and internal efforts/teams. • A love of working in a fast-paced, collaborative, and adaptive environment with smart and fun people.

🏖️ Benefits

• An organization-wide focus on learning and development • great pay package • unlimited vacation plus a whole array of top-notch benefits • an award-winning culture