Asurion
B2C • Retail • Telecommunications
Asurion is a company that provides comprehensive tech support, repair, and protection services for a wide range of devices and appliances. They offer services such as device repair, replacement, and reimbursement through their uBreakiFix stores and protection plans. Customers can make claims, track their status, and calculate deductibles online. Asurion also provides live tech support and expert help for device setup and troubleshooting, ensuring that more than 30 million people have their tech running smoothly each year. Their services cover everything from phones and gaming consoles to home appliances, with personalized tech tips and support available on demand.
10,000+ employees
Founded 1994
👥 B2C
🛒 Retail
📡 Telecommunications
💰 Funding Round on 2018-08
Director, Partner Success
November 21
Asurion
B2C • Retail • Telecommunications
Asurion is a company that provides comprehensive tech support, repair, and protection services for a wide range of devices and appliances. They offer services such as device repair, replacement, and reimbursement through their uBreakiFix stores and protection plans. Customers can make claims, track their status, and calculate deductibles online. Asurion also provides live tech support and expert help for device setup and troubleshooting, ensuring that more than 30 million people have their tech running smoothly each year. Their services cover everything from phones and gaming consoles to home appliances, with personalized tech tips and support available on demand.
10,000+ employees
Founded 1994
👥 B2C
🛒 Retail
📡 Telecommunications
💰 Funding Round on 2018-08
📋 Description
• Manage partner relationships as the primary day-to-day contact • Build strong relationships across key client stakeholders • Drive and measure program KPIs (sales, customer satisfaction, efficiency) • Collaborate cross-functionally with Product, Operations, Technology, and Legal • Translate partner feedback into actionable insights
🎯 Requirements
• Bachelor’s degree required • 7+ years of progressive experience in client success, partner management, or program leadership • Experience in a contact center or customer support environment is highly preferred • Exceptional communication, leadership, and project management skills • Skilled in data-driven decision-making
🏖️ Benefits
• Health insurance • 401(k) matching • Paid time off • Professional development opportunities
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