Senior Director, Program Management

🕒 6 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📋 Program Manager

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Asurion

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

💼 Consulting

🛡️ Insurance

📦 Logistics

💰 Funding Round on 2018-08

Consulting • Insurance • Logistics

Asurion is a company that provides comprehensive tech support, repair, and protection services for a wide range of devices and appliances. They offer services such as device repair, replacement, and reimbursement through their uBreakiFix stores and protection plans. Customers can make claims, track their status, and calculate deductibles online. Asurion also provides live tech support and expert help for device setup and troubleshooting, ensuring that more than 30 million people have their tech running smoothly each year. Their services cover everything from phones and gaming consoles to home appliances, with personalized tech tips and support available on demand.

📋 Description

• Manage underwriting performance for a Fortune 20 company's account-level profitability • Develop and lead claims reserving strategy • Conduct forecasting, variance analysis, risk management, and optimization • Evaluate performance metrics related to growth, customer experience, contract compliance, and profitability • Lead monthly and quarterly business reviews with internal and external leadership • Manage pricing claims reserves and sell in pricing and risk modifications • Build client relationships and provide performance insights and subject matter expertise • Support monthly financial close and annual/quarterly forecasting • Partner with Product, Operations, Strategy, Legal, and Technology teams on the long-term growth roadmap • Improve claims adjudication, fraud management, and data quality • Lead direct and indirect reports, establish accountability, and foster collaboration and data-driven decisions

🎯 Requirements

• Successful track record of working through barriers and delivering results • Strong business acumen, analytical ability, and financial skills • Ability to lead all levels and across all functions without direct authority • Strong collaboration and cross-functional partnership skills • Self-starter with strong desire to identify and lead high-impact opportunities • Exceptional interpersonal, verbal, and written communication skills • Bachelor’s degree in Mathematics, Economics, Engineering, or a Business/Finance-related field required • Solid knowledge of SQL and relational databases • Strong analytical expertise related to data analysis • 10+ years of related experience