Bilingual Customer Relationship Specialist (English)

Job not on LinkedIn

November 20

Apply Now

Receive Emails with Similar Jobs

Atento

WebsiteLinkedInAll Job Openings

B2B • Enterprise • SaaS

Atento is a leading provider of Business Transformation Outsourcing (BTO) services, elevating the traditional Business Process Outsourcing (BPO) model by implementing strategic, enterprise-wide changes to enhance clients' performance and competitiveness. The company guides clients through the full cycle of customer experience transformation, offering innovative, outcome-based business models that maximize business value while optimizing Total Cost of Ownership (TCO). Atento operates across a diverse range of sectors, including financial services, telecom, retail, utilities, healthcare, automotive, media, travel and hospitality, and education. Its solutions encompass customer engagement, analytics, automation, AI/Cognitive technologies, and cybersecurity, leveraging methodologies such as Lean Six Sigma and design thinking for efficiency and user-centricity.

89377 - 89377 employees

Founded 1999

🤝 B2B

🏢 Enterprise

☁️ SaaS

💰 Post-IPO Equity on 2023-02

📋 Description

• Handle end-to-end order processing; • Follow up on orders; • Populate and update Excel spreadsheets with required data; • Receive sales orders by email and enter them into the ERP, verifying price, stock, delivery date, and related details; • Mark/forward orders for dispatch; • Process returns for rejected orders; • Provide support to customers and the Commercial/Sales team; • Manage product shipment processes; • Perform critical review of received orders, such as checking product code, product description, price, and medication expiration date; • Provide service to laboratories, pharmacies, and hospitals.

🎯 Requirements

• Minimum 18 years of age; • Bachelor's degree (completed or in progress); • Intermediate English (written and spoken); • Experience in customer service, preferably in Customer Service and/or Back Office; • Knowledge of Microsoft Office (Excel); • Good typing skills; • Preferably located near or have easy access to the South Zone of São Paulo.

🏖️ Benefits

• Transportation allowance; • Meal and/or food allowance; • Life insurance; • Funeral assistance; • Daycare assistance / Support for children with disabilities / Babysitter allowance / School transportation; • Product discounts; • Dental assistance (dental coverage); • Medical assistance (health insurance); • Discounts at gyms / sports activities; • Educational partnerships offering course discounts; • Career development plan; • Pet plan (pet insurance/benefits).