athenahealth
Healthcare Insurance • SaaS • Artificial Intelligence
athenahealth is a provider of healthcare software solutions focused on enhancing clinical effectiveness, patient experience, and financial performance. Its flagship product, athenaOne, is an all-in-one solution that includes electronic health records (EHR), revenue cycle management (RCM), and patient engagement tools. The company offers tailor-made solutions for various healthcare providers, ranging from small practices to large health systems and specialities like behavioral health and pediatrics. athenahealth also provides payer solutions, advisory services, and platform services to improve patient outcomes and reduce costs, while ensuring a highly reliable service with 99. 98% uptime. Their solutions also incorporate AI-powered features like Ambient Notes to streamline clinical documentation. With a focus on interoperability and efficiency, athenahealth aims to simplify healthcare delivery and improve outcomes for both providers and patients.
5001 - 10000 employees
Founded 1997
⚕️ Healthcare Insurance
☁️ SaaS
🤖 Artificial Intelligence
💰 Post-IPO Equity on 2017-05
Client Support Center Analyst
Job not on LinkedIn
November 6
🌵 Arizona – Remote
💵 $31k - $53k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📁 Client Services
🦅 H1B Visa Sponsor
athenahealth
Healthcare Insurance • SaaS • Artificial Intelligence
athenahealth is a provider of healthcare software solutions focused on enhancing clinical effectiveness, patient experience, and financial performance. Its flagship product, athenaOne, is an all-in-one solution that includes electronic health records (EHR), revenue cycle management (RCM), and patient engagement tools. The company offers tailor-made solutions for various healthcare providers, ranging from small practices to large health systems and specialities like behavioral health and pediatrics. athenahealth also provides payer solutions, advisory services, and platform services to improve patient outcomes and reduce costs, while ensuring a highly reliable service with 99. 98% uptime. Their solutions also incorporate AI-powered features like Ambient Notes to streamline clinical documentation. With a focus on interoperability and efficiency, athenahealth aims to simplify healthcare delivery and improve outcomes for both providers and patients.
5001 - 10000 employees
Founded 1997
⚕️ Healthcare Insurance
☁️ SaaS
🤖 Artificial Intelligence
💰 Post-IPO Equity on 2017-05
📋 Description
• Act as the first point of contact for customers • Develop deep expertise of the athenaOne platform to help customers troubleshoot and navigate through workflows by phone, chat, or case • Diagnose complex software issues and provide clear direction to resolve client inquiries • Provide timely resolution, tracking, and response to all client support tickets via Salesforce • Communicate with internal teams to resolve issues and increase expertise in certain skillsets
🎯 Requirements
• High school diploma or GED required • 3-4 years of professional business experience • Exceptional customer service skills and ability to manage client expectations • 2+ years of call center experience or equivalent customer service experience is desirable • Hardware and software troubleshooting experience is preferred; strong technical acumen is necessary for success in this role
🏖️ Benefits
• Health and financial benefits • Commuter support • Employee assistance programs • Tuition assistance • Employee resource groups • Collaborative workspaces
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