Senior Customer Success Manager

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October 25

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Athennian

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Compliance • Enterprise • SaaS

Athennian is a company that redefines corporate governance and compliance with its innovative cloud-based solutions. Their platform is designed to empower organizations by simplifying entity management with a range of sophisticated tools tailored to address the specific challenges faced by modern enterprises. Athennian offers solutions for global entity and corporate governance management, global compliance & KYC automation, and document & data management. The company provides AI-driven software and managed services, ensuring seamless integration and customizable workflows. Focused on efficiency and security, their services help manage compliance, governance, and tax-related activities across jurisdictions. Athennian is trusted globally for its ease of use and ability to streamline complex processes for legal, financial, and corporate teams.

51 - 200 employees

📋 Compliance

🏢 Enterprise

☁️ SaaS

📋 Description

• Own and develop a book of business that consists of our most strategic customer accounts. • Host high-value EBRs with key stakeholders and executives, showcasing product value and adoption opportunities. • Educate and empower users to achieve desired outcomes in the platform. • Identify and pursue big-ticket revenue opportunities within existing accounts. • Advocate for the customers internally, communicating with teams to identify opportunities for growth and retention. • Lead key initiatives involving various internal and external stakeholders. • Support in developing strategies, systems, and playbooks to be used across the Customer Success organization. • Mentor other CSMs in various activities to boost team efficiency. • Attend industry events and networking opportunities to improve relationships with current and potential customers.

🎯 Requirements

• **Relationship Management: **You’re an expert at building, maintaining, and developing relationships with various stakeholders by running thoughtful discovery, aligning key goals, and consistently delivering high value outcomes. • **Communication:** You’re tactical with the words you use, both verbal and written, and can communicate complex ideas clearly and concisely. • **Organization and Efficiency:** You’re a workflow guru and use the systems around you to elevate your performance. In doing so, you think deeply about how processes work and have a keen eye for identifying bottlenecks and issues. • **Influence and Leadership: **You actively voice your ideas and set the standard for your team. With that, you care deeply about the growth and enablement of your team and prioritize supporting those around you. • **Agility: **You have the ability to identify what’s most important at any time and can flexibly switch between key activities to ensure you’re delivering the most value possible. • **Strategic Thinking: **You keep a close eye on the ROI of your time and continually look to find different avenues to accomplish your goals. • **Experience:** A proven track record working in a B2B SaaS environment with at least 5 years of working in a Customer Success role

🏖️ Benefits

• Generous vacation, sick, personal and parental leave benefits • Remote work options and flexible hours • Comprehensive benefits package and budget to ensure your well-being. • Stock options • A culture of transparency