Principal Customer Success Manager

Job not on LinkedIn

November 14

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🔴 Lead

🏆 Customer Success

Apply Now

Receive Emails with Similar Jobs

Atlan Stormwater

WebsiteLinkedInAll Job Openings

Engineering • Environmental Services • Sustainability

Atlan Stormwater is a company dedicated to providing comprehensive stormwater management solutions, focusing on both water quantity and quality. Established in 1972, Atlan manufactures a range of products including stormwater detention and retention systems, hydrocarbon capture technologies, and gross pollutant traps. The company emphasizes sustainable practices by integrating green infrastructure into urban environments to enhance water filtration, mitigate flooding, and promote clean waterways for communities. Atlan also offers design assistance and maintenance services to ensure optimal performance of their systems over time.

51 - 200 employees

Founded 1972

📋 Description

• Manage a focused portfolio of 5–8 of Atlan’s largest customers, guiding them from adoption to measurable ROI & expansion. • Advise executive stakeholders across Data Governance, Analytics, Engineering, and functional teams to align Atlan’s adoption with outcomes that drive revenue, efficiency, and risk reduction. • Champion Active Metadata and AI-native governance across the modern data ecosystem, helping world-class data teams collaborate with confidence. • Partner with Product, Engineering, and GTM to translate customer insights into platform innovation. • Build consultative partnerships to define and deliver each customer’s data & AI strategy using Atlan. • Establish credibility with senior stakeholders (CDO, CIO, VP of Data) and drive alignment on strategic initiatives. • Ensure high engagement and measurable business impact across technical and business teams. • Guide customers through the process and cultural shifts needed for modern data governance and metadata management at scale. • Represent customer perspectives internally, helping shape Atlan’s roadmap and go-to-market approach.

🎯 Requirements

• 10+ years in Customer Success, Consulting, or Data, with experience managing complex enterprise or strategic accounts. • Strong understanding of the modern data stack ecosystem. • Skilled at quantifying value (revenue, cost, risk) and co-creating success plans that drive adoption and outcomes. • Proven ability to engage and influence senior decision-makers and economic buyers. • Comfortable discussing data architecture, integrations, and workflows; bridges business and technical perspectives seamlessly. • Demonstrated success driving adoption, retention, and measurable business impact within complex enterprise environments. • Location: Must be based on the East Coast (US) to align with customer coverage and team collaboration.

🏖️ Benefits

• Ownership from Day One • Limitless Opportunities • A Global Data Community