Support Operations Lead

October 29

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Attio

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B2B • SaaS • Artificial Intelligence

Attio is an AI-native CRM platform designed for go-to-market (GTM) teams and B2B businesses. It combines a flexible, customizable data model with fast data sync (email, calendar, product and billing data), intelligent automations, AI-powered prospecting and lead routing, and real-time reporting to help revenue teams execute strategy at scale. Built as a SaaS product, Attio emphasizes speed, scalability, security (GDPR, CCPA, ISO), and integrations with common sales and data tools.

11 - 50 employees

Founded 2019

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

💰 $7.7M Seed Round on 2021-11

📋 Description

• Own and grow the support operations function end-to-end • Design and implement proactive, data-driven workflows • Manage and enhance the tools powering the support ecosystem • Lead initiatives to leverage AI and automation • Create scalable playbooks and workforce management systems • Build and maintain dashboards that track customer satisfaction • Partner with cross-functional teams to ensure alignment • Create and manage internal enablement, training, and QA programs • Work closely with the Customer Education team to expand Help Centre

🎯 Requirements

• 4+ years in Support Operations or CX Ops within a B2B SaaS environment • Strong understanding of modern support technology stacks and automation platforms • Skilled at using AI to improve support workflows • Exceptionally organized with the ability to turn ambiguity into structure • Confident working with data to uncover trends • Excellent written and verbal communication skills • A proactive problem-solver

🏖️ Benefits

• Flexible working hours • Professional development opportunities