Senior User Researcher II, Internationalization

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October 9

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AuditBoard

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SaaS • Compliance • Security

AuditBoard is a leading cloud-based platform that specializes in transforming audit, risk, environmental, social, and governance (ESG), and information security (InfoSec) management. The platform empowers businesses to improve efficiency and clarity in managing risks by providing an integrated, intelligent, and collaborative environment for audit, compliance, risk management, and more. Trusted by more than 50% of the Fortune 500 companies, AuditBoard facilitates the seamless connection of teams, stakeholders, data, and processes, enabling organizations to address risks comprehensively and proactively through automation, analytics, and collaborative workflows. The company offers a modern connected risk management platform and supports SOX, internal audits, IT risk, and ESG programs, aiming to drive business improvements with superior insights and recommendations.

501 - 1000 employees

☁️ SaaS

📋 Compliance

🔐 Security

💰 $40M Series B on 2018-08

📋 Description

• Be a self-starter. Discover high-value opportunities and prioritize ruthlessly to maximize user and business impact. Lead multiple strategic research projects end-to-end, including managing ambiguity, complexity, and a mixed methods approach. Support other team members to ensure success. • Collaborate to drive value. Drive collaboration across teams to maximize the impact of insights to overall product outcomes. Leverage collaboration with product managers, engineers, customers, subject-matter experts and fellow designers to balance business needs and user needs. • Voice of the user. Influences and drives key product decisions by independently designing experiments and performing research studies, throughout all stages of the product life cycle. Advocate and influence designs that capture holistic context (brand, support, onboarding, sales etc.) and every touch point in the user’s experience. Raises our design bar by informing decisions that elevate our experiences so that they are not just visually appealing but intuitive and user-centric. • Measure success. Takes responsibility for the quality and success of their product teams', the end-product, the end-users, and the business goals. Consistently measures success of work, tying it back to business-relevant outcomes. • Make an impact. Responsible for advocating for research with your stakeholders and product teams'. Guiding them on best practices and enabling them to conduct their own research. Influences strategy and contributes to user experience vision and user interface standards for the entire product suite, helps evolve product toward unified design vision that drives significant business value. • Lead and mentor. Provides research leadership to the product, engineering, and design organization. Inspires and coaches other team members by providing constructive feedback proactively, while also learning from those who have different experiences than yourself. Be willing to give and solicit feedback to make yourself and your work better.

🎯 Requirements

• Bachelor's degree in Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, or a related field or equivalent practical experience • 8 years+ of direct experience or equivalent combination of education and experience in market, product, customer, user experience, or academic research. • Experience working embedded within product teams. Partnering and mentoring stakeholders, designers, PM, and engineers. • Demonstrable research skills with a portfolio that showcases a breadth of approaches and methodologies (portfolio required). • Extensive experience defining, planning and executing research studies including outlining objectives, goals, and timelines. • Expert understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process. • Excellent leadership, communication and collaboration skills. • Experience working with and presenting research results to senior stakeholders. • Ability to work independently with limited supervision on research projects, including problem solving and critical thinking. • Experience in researching applications for complex business environments and processes, particularly in the enterprise or data-intensive domain.

🏖️ Benefits

• Live your best life (LYBL)! $200/mo for anything that enhances your life • Remote and hybrid work options, plus lunch in the Cerritos office • Comprehensive employee health coverage (all locations) • 401K with match (US) or pension with match (UK) • Competitive compensation & bonus program • Flexible Vacation (US exempt & CA) or 25 days (UK) • Time off for your birthday & volunteering • Employee resource groups • Opportunities for team and company-wide get-togethers!