Customer Success Manager

November 20

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

☕ Washington – Remote

Although this job is listed in Washington, this company may be open to hiring remote in other states.

💵 $99k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Syndio

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Enterprise • Compliance • Finance

Syndio is a leading provider of pay equity solutions, focusing on helping organizations achieve pay transparency and equity across their workforce. The company offers a comprehensive platform with a range of tools and expert consulting to address pay gaps, ensure compliance, and make informed compensation decisions. Syndio empowers companies to develop strategies for fair and explainable pay policies, streamlining reporting and analytics to meet global compliance standards efficiently. With a strong emphasis on data privacy and security, Syndio is trusted by numerous large enterprises to analyze compensation for millions of employees worldwide.

51 - 200 employees

🏢 Enterprise

📋 Compliance

💸 Finance

📋 Description

• Syndio licenses software to companies to help them find and fix pay equity issues and stay in compliance over time. • We’re looking for someone who brings a combination of customer service and account management skills to build lasting relationships with customers and guide them to success. • You will own the relationship with your customers, with a focus on delighting the key decision makers for each account. • This includes advising customers on a comprehensive workplace equity strategy, ensure ongoing compliance needs, and driving usage of our workplace equity tools.

🎯 Requirements

• You have 5+ years of demonstrated experience in Customer Success and/or Sales/Account Management • You have a demonstrated track record managing large enterprise Fortune 100 companies • You have a proven ability to engage and multi-thread with C-Suite executives & SVP level • You thrive in roles that combine customer relationship building with a strong focus on revenue retention and account growth. • You are passionate about our mission to close pay gaps, create fairness in the workplace, and utilize data to drive that change. • You are a self-starter who thrives working independently, with minimal supervision, in a collaborative, kind, and supportive environment. • You are motivated by achieving and exceeding revenue retention goals, meeting quotas, and celebrating wins with your team and customers. • You have a keen eye for uncovering expansion opportunities, negotiating renewals, and managing accounts with a strategic approach to revenue growth. • You are deeply curious, willing to explore all aspects of the platform to understand and identify new opportunities to meet customer needs. • You naturally seek out ways to deliver measurable value for customers and the business, aligning your work with clear revenue and retention targets. • You are willing to ask questions and turn to others for support and expertise. • You have stellar communication skills that help you connect with a range of people, from HR/Comp analysts to the C-suite. • You are comfortable selling the value of workplace fairness solutions and are comfortable supporting our Account Management team with renewals and upsells. • You bring empathy, calm, and confidence to help customers overcome challenges. • You’re proactive, always two steps ahead to deliver what customers need next. • You are highly organized with excellent time management skills. • You are eager to leverage AI tools responsibly to maximize your output and enhance customer success. • You’re excited to own and drive initiatives within Syndio that build your skills and interests and that directly contribute to both customer impact and company growth. • You are located on the West Coast, able to work 9-5 PT hours, and authorized to work in the US for any employer without the need for visa support now or in the future.

🏖️ Benefits

• Competitive Compensation. For this role our base salary is targeted at $99,000-$120,000 per year plus 20% additional variable. • Syndio Equity - So you can share in Syndio’s success. • Flexible Vacation Policy - We encourage our team to recharge when they need to, plus paid sick & safe time, compassion leave, and voting leave. • Paid parental leave • Medical, Dental, Vision - Syndio pays 90% of employee premiums, and 50% for dependents. • Life Insurance & Disability - Syndio covers the full premium. • 401(k) Plan - To help you save for your future. • Remote-First in our specified talent-hub cities, allowing for opportunities to meet up and socialize! #LI-Remote