Technical Implementation Specialist

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August 13

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Autocorp.ai

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Automotive • Fintech • SaaS

Autocorp. ai is a cutting-edge automotive software company that simplifies the vehicle sales process through its AVA™ platform. This platform provides dealerships with essential tools such as soft pull credit checks, real-time ID verification, and predictive credit scoring, enabling them to generate credit-verified leads and streamline operations for both sales and financing. With a focus on enhancing customer experience and reducing fraud, Autocorp. ai is dedicated to helping dealerships close deals faster and more efficiently.

11 - 50 employees

Founded 2019

💳 Fintech

☁️ SaaS

📋 Description

• This is a remote position. • About the Role At Autocorp.ai, we help dealerships transform the way they engage with modern car buyers. • We’re looking for a Technical Implementation Specialist who thrives at the intersection of technology, customer success, and problem-solving. • This role is the bridge between our innovative SaaS solutions and our clients’ business results. • You’ll be responsible for ensuring seamless onboarding, smooth integrations, and an exceptional client experience from day one. • This position is ideal for someone who is passionate about making complex systems work flawlessly, enjoys working closely with customers, and takes pride in enabling client success through technical excellence. • What You’ll Do: Lead Implementations—Own the onboarding process for new and existing clients, including setup, configuration, integrations, and go-live readiness. • Collaborate Across Teams—Work closely with Client Success Managers, technical teams, and third-party partners to deliver smooth, on-time deployments. • Maintain Momentum—Develop and manage onboarding plans and timelines, ensuring milestones are met during the first 90 days of implementation. • Drive Client Confidence—Act as the first line of defense for technical issues, diagnosing problems and providing fast, effective solutions. • Technical Liaison—Serve as a key communicator between clients, internal teams, and partners to resolve issues and remove barriers. • Quality Assurance—Perform QA testing to ensure every Autocorp.ai integration works seamlessly. • Process Improvement—Document best practices, contribute to the implementation playbook, and gather feedback to continuously refine our approach. • Stay Ahead—Keep up-to-date on industry tools, trends, and best practices to deliver a cutting-edge experience for every client.

🎯 Requirements

• Proven experience in client onboarding and Level 1 technical support, ideally within a SaaS company. • Strong technical aptitude with the ability to quickly learn new systems and tools. • Excellent problem-solving skills and a track record of troubleshooting effectively. • Exceptional organizational and communication skills, with the ability to manage multiple projects at once. • Familiarity with the automotive industry (preferred but not required). • Detail-oriented, proactive, and committed to delivering outstanding results.

🏖️ Benefits

• Impact: Play a critical role in helping dealerships modernize their sales process and customer experience. • Growth: Access to ongoing learning, mentorship, and opportunities to grow your career in SaaS. • Flexibility: Work remotely from anywhere, supported by the tools you need to do your best work. • Rewards: Competitive base salary, and benefits after the probationary period. • Culture: Join an extraordinary team that’s leading the industry and shaping the future of automotive retail.