Customer Success Advisor, AEC

🕒 May 1

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $72k - $128.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Autodesk

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

📱 Media

Architecture • Engineering • Media

Autodesk is a global leader in software for designers, engineers, builders, and creators. The company provides a comprehensive suite of design and engineering applications including popular products like AutoCAD, Revit, and 3ds Max. Through its Design and Make Platform, Autodesk empowers professionals across various industries to design, visualize, and manage projects efficiently, facilitating innovation and sustainability in architecture, engineering, construction, and manufacturing.

📋 Description

• Build strong customer relationships through proactive outreach and engagement to align product capabilities with customer objectives • Establish and execute advanced onboarding and adoption strategies to increase customer value and product usage • Identify and engage at-risk accounts by using strong discovery and consultative skills to remove risk and realign them to success • Collaborate cross-functionally with Sales, Channel Partners, Support, and Services to drive customer milestones • Deliver a high-quality experience that deepens customer satisfaction and loyalty • Uncover and act on opportunities to expand customer relationship through value discovery and strategic conversations

🎯 Requirements

• 4–7 years in Customer Success, Account Management, or a related customer-facing role • Proven track record of working independently while driving measurable impact • Experience navigating complex, cross-functional collaboration with internal and external stakeholders • Proficiency in Salesforce or similar CRM systems • Experience with SaaS, cloud-based software, or subscription business models • Familiarity with Autodesk customer industries (AEC, MFG, M&E)

🏖️ Benefits

• health and financial benefits • time away • everyday wellness