AutoLeap
SaaS • Transport • Productivity
AutoLeap is a provider of modern, cloud-based auto repair software designed to streamline operations and increase profitability for auto repair shops. Their software automates many aspects of shop management, including scheduling, estimating, invoicing, and customer communication, making it easier for shops to manage both day-to-day operations and customer interactions. AutoLeap's features include digital inspections, Google reviews management, marketing modules, and integration with QuickBooks, among others. The software is tailored to meet the needs of independent repair shops and multi-location franchises, helping them boost revenue, reduce communication time with customers, and minimize no-shows. With AutoLeap, repair shops can operate more efficiently, delight customers, and achieve higher profit margins.
51 - 200 employees
Founded 2020
☁️ SaaS
🚗 Transport
⚡ Productivity
💰 $18M Series A on 2021-09
Product Support Specialist
Job not on LinkedIn
February 27
AutoLeap
SaaS • Transport • Productivity
AutoLeap is a provider of modern, cloud-based auto repair software designed to streamline operations and increase profitability for auto repair shops. Their software automates many aspects of shop management, including scheduling, estimating, invoicing, and customer communication, making it easier for shops to manage both day-to-day operations and customer interactions. AutoLeap's features include digital inspections, Google reviews management, marketing modules, and integration with QuickBooks, among others. The software is tailored to meet the needs of independent repair shops and multi-location franchises, helping them boost revenue, reduce communication time with customers, and minimize no-shows. With AutoLeap, repair shops can operate more efficiently, delight customers, and achieve higher profit margins.
51 - 200 employees
Founded 2020
☁️ SaaS
🚗 Transport
⚡ Productivity
💰 $18M Series A on 2021-09
📋 Description
• AutoLeap is looking for a Product Support Specialist to provide front-line support to our live customers. • Everyday, our customers run their auto repair shops on our software, and our Support team has the essential responsibility of answering their questions and ensuring their successful operations. • AutoLeap is a full-suite shop management solution for the auto repair industry. • We are on a mission to improve the lives of shop owners around the world by bringing modern software innovations to their underserved market. • We are an international startup that values doing things differently and having fun along the way. • Our leadership team consists of repeat CEOs, EY Entrepreneurs of the Year, Canada’s Top 40 Under 40, and hails from BCG, Bain, Wharton and Stanford. • As a Product Support Specialist, you will: • Deliver best-in-class front-line support to our customers via live chat • Ensure timely responses and resolutions on all customer enquiries • Escalate bugs and feature requests to the Product and Engineering teams as appropriate • Troubleshoot and properly action customer enquiries • Be an ambassador for AutoLeap and cultivate strong customer relationships • NOTE: You will be required to work during North American work days & hours.
🎯 Requirements
• Excellent written English communication skills • Strong academics from a top undergraduate program • 1 - 3 years experience in technical support at a relevant technology company • Proven track record of past success and role progression • A knack for understanding and solving technical issues • Ability to multitask and prioritize between competing tasks • A passion for helping customers
Apply Now