Customer Service and Administrative Support Manager

Job not on LinkedIn

October 10

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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AutoMarket

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B2B • Recruitment • Automotive

AutoMarket is a specialized recruiting service that focuses on the automotive industry, helping auto repair shops, dealerships, and franchises hire skilled automotive technicians, diesel mechanics, and service advisors. By using a combination of advanced online strategies and personalized support, AutoMarket streamlines the recruiting process, providing clients with pre-screened candidates and guaranteeing results. Their aim is to connect automotive businesses with qualified talent efficiently and effectively, ensuring that they can quickly fill a variety of roles to meet their operational needs.

1 - 10 employees

🤝 B2B

🎯 Recruiter

📋 Description

• Serve as the primary point of contact for client inquiries via inbound emails, calls, and voicemails. • Address and resolve client issues, concerns, and inquiries with outstanding customer service. • Facilitate internal client processes such as client onboarding, offboarding, billing, and invoicing. • Perform routine administrative tasks including daily job board postings using provided templates and guidelines. • Learn different areas of the business, fill operational gaps, and train/mentor new team members as we scale. • Identify process improvements to boost client satisfaction, streamline workflows, and minimize errors. • Assist with various administrative tasks, collaborations, and internal projects (process documentation, SOP's, training manuals, routine reporting, etc).

🎯 Requirements

• 4+ years of customer service experience required (B2B preferred) • 2+ years of full-time remote experience required (hybrid/covid not applicable) • Proven ability to understand customer needs, solve problems, and own issues end-to-end • Bachelor’s Degree or equivalent professional experience required • Exceptional verbal, written, and interpersonal communication skills • Calm, empathetic temperament and communication style • Extremely organized and reliable with phenomenal attention to detail • Working at-home computer with reliable high-speed internet (50 Mbps+) • Technically adept with proficiency in CRM’s, Microsoft Office, etc.

🏖️ Benefits

• Competitive pay plan with ample opportunity for growth • Freedom to work from home without micromanagement • Comprehensive benefits and employee perks package • Paid vacation/PTO + paid holidays • Monthly home internet and equipment allowance • Unmatched career growth and advancement opportunities • Standard 5-day work week w/ no weekends • Company-sponsored 401(k) retirement plan • Annual $250 stipend to support any home office needs • Work with modern, cutting-edge tools and tech including AI • Healthy work-life balance w/ flexible work schedules • And so much more!